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Main Job Functions:

Strategy Implementation

• Lead creation of sub-divisional strategy in line with overarching divisional goals, with emphasis on client experience (internal and external)

• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support.

• Staff Leadership and Management

• Source, induct, and manage talent in accordance with legislative guidelines.

• Ensure open communication channels with staff and implement change management interventions where necessary.

• Provide definition of roles, responsibilities, individual goals, and performance objectives for the team

• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.

• Develop and implement a training plan to build and develop skills within the team.

• Performance manages resources in accordance with HR policy and legislation where necessary.

• Actively participate in leadership team and develop skills of own team other working groups and ensure adherence to Group governance.

• Governance

• Set up / participate in ad hoc and operational meetings Participate and provide inputs in tactical meetings Report at process and functional level.

• Manage and resolve escalations that have impact on critical path of service delivery Escalate issues that will result in significant time, scope, employee/customer, or cost impact if not resolved.

• Manage and provide solutions to issues that require formal resolution.

• Set up and manage project status meetings.

• Review and identify key risks, issues and dependencies and set mitigation actions Manage budgets.

• Sign-off / make decisions regarding operational changes.

• Provide inputs on all projects initiated.

• Review key risks, issues and dependencies and set mitigation actions Manage budget.

Reporting

• Review reports monthly from the SSC and CoE relating to progress made within the sub-division and in accordance with the measurement metrics set by the organization

• Review reports on an ad hoc basis on specific projects (as required)

Budgets

• Manage sub-divisional budgets in line with business objectives Manage project or initiative budgets in line with business objectives.

Operational Delivery

• Define Business Plan

• Define templates, drivers, targets as per MTN policy on performance management.

• Evaluate environmental variables and market conditions to develop long-term strategies to support current and future customer needs.

• Manage the preparation of budgets, forecasts, and long-term plans for the Opco, i co-ordination with Opco decision support and management teams.

• Review and sign off Annual Operational Budget and projection of expenses.

• Ensure direction and proper understanding of all cost centers/departments in developing budget plans.

• Develop guidelines for developing the budget for the Opco.

• Analyze and prepare budget estimate for the organization, obtain appropriate approval from the Board, as applicable.

• Ensure finalization of budgets for various departments and business units with support from the respective Heads

• Financial Planning, Budgeting and Reporting

• Review and provide inputs for financial planning, budgeting process and control process.

• Validate if financial planning and budgeting of the Opco is in line with strategic plans, initiatives, and policies of the Opco and the Group

• Review Financial Reports for accuracy and validate adherence to MTN and regulatory requirements.

• Communicate and ensure adherence to all standards, statutory policies, procedures, and guidelines pertaining to Finance and Tax, conduct meetings for review and timely action.

• Managerial / Supervisory Responsibilities

• Coach and mentor direct reports to ensure staff motivation is high.

• Ensure skill transfer for staff development, motivation and business continuity.

• Ensure the team is led, motivated, and rewarded to achieve high performance areas.

• Guide and direct suppliers and third parties in achieving Opco objectives.

• Identify staff training and development needs and implement necessary actions Manage team (including recruitment, on-boarding, attrition)

• Set goals and objectives for direct reports, monitor progress, and maintain motivation.

• Set up appropriate structure to meet departmental management objectives.

• Provide an advisory function on governance and best practices in client experience.