Senior Manager – Retail & Logistics job at M-KOPA | Apply Now

You will be required to oversee the following functions in Uganda:

• Warehouse and Logistics (Inventory management, RFS, Order Management, Forward and Reverse logistics)

• Service Center Support (Shop stock management, swap management, stock controls)

• Phone Returns (manage servicing turnaround of phone repairs and servicing)

• Field Audit (monthly audits of shop management, shrinkage and aged stock management)

• Shop Brand Execution (Shop look and feel, shop renovation & branding maintenance, licenses and permits)

In this role, you’ll be expected to:

• Manage warehouse leasing, stock operations, safety, and stock handling

• Oversee end-to-end inventory management

• Ensure accurate stock-on-hand visibility

• Manage daily transactions/planning in stock receipts, RFS, and order processing

• Manage and drive efficiencies in retail outlets

• Optimize the retail network as stock hubs, sales, and customer support centers

• Develop, implement, and monitor processes and systems to improve customer experience in the field

• Manage and track Fresh Desk ticket backlog in retail

• Ensure continuous training for shop attendants on new product introductions to drive service improvements

• Provide ongoing training for shop attendants on troubleshooting to resolve device issues and ensure accuracy of device diagnostics

• Manage E2E phone servicing, stakeholder relationships with close coordination with Global contact person (OEM and 3P repair partners) to improve phone customer experience, driving efficiency and quality

• Create and ensure proper device escalation process to Device team in market

• Drive improvement of diagnostics accuracy and speed in the field and customer care departments to reduce device resolution time and minimize no-fault-found returns

• Coordinate with shops to manage open phone servicing tickets

• Support expansion by scaling retail, logistics, and operations activities to enable geographic and volume growth

• Coordinate with third-party partners on staffing, branding permits, expectations, and deliverables

• Continuously evaluate retail outlets to facilitate repeat sales from return customers

• Manage branding and marketing in shops (posters, BTL, T-shirts) in close collaboration with the marketing team

• Develop and manage annual budgets for retail and logistics operations to ensure cost-effective resource allocation

• Monitor and control operational expenses within budget constraints across all retail locations