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Senior Manager, Central Operations job at NCBA Bank | Apply Now

Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Senior Manager, Central Operations job at NCBA Bank

Kampala, Uganda



April 28, 2024 at 2:00:00 PM

About the Organisation

On 6th December 2018, it was announced that NIC Bank, an institution with a rich history of retail banking; and CBA Bank, a forerunner of innovation in the banking space, would be merging to form a new bank with unmatched strength, expertise and regional reach.

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.

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Job Title

Senior Manager, Central Operations job at NCBA Bank

Job Description

To manage the Bank’s Central Operations (which include the Clearing & Payments Unit, Account Maintenance Unit, Financial Markets Operations and Trade Operations,), Provide leadership in process delivery and ensure effective and efficient operational policies and procedures are in place to enhance customer service.

Duties and Responsibilities

Financial (20)

  • Participate in budgeting process for the department and monitoring performance against budget.

  • Develop plans in conjunction with the Head of Operations, Technology & Enterpsie projects and cost targets for the areas under the control of the job holder.

  • Adherence to statutory and Bank legal requirements in relation to operations in Central operations.

  • Support delivery of new products In central operations.

Internal Business Processes (30)

  • Communication of Bank policies and procedures covering Service Delivery and Operational Standards to all staff in the Central Operations.

  • Effective resolution or escalation of operational issues covering areas under direct control.

  • Implement appropriate control processes to ensure that Outward and Inward clearing(both LCY and FCY),Item processing, Payments processing, Validation of inward cheques,Salaries, standing orders, Direct Debits,maintainance of customer static data, LC, gurantees etc are handled in a timely and efficient manner and that all elements of Operational risk, e.g. fraud, follow up of Audit recommendations, are managed effectively across all areas under the control of the role holder.

  • In conjunction with Direct reports, develop and implement plans to rectify shortfalls in Operational service and cost performance thus ensuring reduced customer complaints and counter party claims .

  • Document and regularly test Busines Continuity / Disaster Recovery Plans (BCP/DRP) for all units in central operations.

  • Establish and maintain Operational Risk Management Framework in central operations such that all instructions received for action are authorized as per set authorization Levels eg Salary Transfers,EFTs,etc and that periodic reporting and escalation of key issues is adopted .

  • Maintain a reporting schedule of defined Key Risk Indicators and measure performance against these on a quarterly basis to reduce possible losses due to omissions and mistakes.

Customer (25)

  • Set and maintain service management processes within the department to ensure delivery at set times as per SLAs.

  • Agree service levels targets with internal customers , extention customers , other Local Banks and BOU.

  • Assist customers resolve problems with service levels where the cause appears to be within own area of responsibility.

  • Initiate actions to overcome problems identified in meeting the service levels.

  • Ensure agreed SLAs with the department are adhered to by all parties.

Learning & Development (25)

  • Counsel, motivate and create a good working environment for all staff in the department to enhance individual performance and productivity including an effective performance appraisal system.

  • Develop and agree on an annual basis, individual and team performance objectives, standards and targets.

  • Review regularly performance against agreed objectives.

  • Provide ongoing coaching and feedback to direct reports.

  • Review on an ongoing basis performance in the central operation unit and monitor against targets.

  • Identify development and training needs and develop plans to satisfy areas identified.

  • Ensure that achievement of at least 40 hours of learning/training for both self and direct report through E-learning, Internal & External training activities.

Qualifications and Competencies

  • Bachelor’s degree in Economics or Business-related field.

  • Possession of Masters in Finance, Banking or relevant field will be an added advantage.

  • Professional:

  • Professional Banking Qualification will be an added advantage.

Desired work experience:

  • At least 5 years work experience in Banking, 3 of which should be in a management position in a Banking Operations role.

  • Significant Operations experience preferably at a Central Operations Centre level

  • General Branch Banking Operations including Foreign Exchange operations, Clearing

  • A good knowledge of Regulations and rules, General Banking Operations.

  • Experience of a service environment.

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How to Apply

Are you interested? Click the "APPLY" button below to submit your application.


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