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Kampala, Uganda

Full-time

Deadline: 

February 7, 2024 at 2:00:00 PM

About the Organisation

MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.

With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.

MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

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Job Title

Senior Consultant - Security Presales job at MTN Uganda Limited

Job Description

The Senior Consultant - Security Presales is responsible for the architecture of Security solutions for existing and prospective customers, working closely with Senior stakeholders in the customer and various Leadership team and Executives within MTN, including Commercial, Product and Delivery teams throughout the sales cycle, to ensure that proposed technical solutions address the customer’s needs. The solution sets will span across the capabilities of MTN and its partners.

Context (Global influences, environmental / industry demands, organizational mission etc.)
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The MTN Centre Of Excellence (COE) function must therefore ensure the successful delivery in context of:
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and local shareholder expectations across all 22 OpCos and MTN Global Connect Stakeholders

• Achievement of top quartile operating efficiency and effectiveness through scale and common processes
• Driving growth through business intelligence and standardization to maximize business impact.
• Management of customer and supplier expectations
• Enhance MTN position as a leading network and system provider and build on MTNs ambition 2025 strategic intent in the COE of becoming a top 5 SI in South African Context
• Constant dynamics and local challenges in the economic, regulatory, and legal environments
• Fluid complexities of client expectations and demands.
• Highly Legislated / Regulated environment requires compliance and adherence to industry standards and benchmarks.
• OEM Partner status is critical for the success of the business and key driver for success.

Duties and Responsibilities

Main Job Functions:

  • Translate the customer requirements into working solutions.

  • Input into business cases to understand costs, risk and benefits of solutions.

  • Follow all relevant steerco and approval practices for customer solutions.

  • Obtain business approval through set forums on new innovations required for customer specific solutions.

  • Deliver on Customer POCs and ensure testing criteria is clear and agreed upon.

  • Sponsorship and mentorship for key deals within the environment of junior architects

  • Commercial Acumen must be used to deliver solutions that fit within the customer budgets.

  • Understanding the customers key challenges and financial parameters to solution a winning proposal

  • Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximize the return on technology investment.

  • Review, interpret and respond to detailed Business Requirements Specifications (BRS) to ensure alignment between customer expectations and current or future ICT capability.

  • Translate business requirements into technical architecture specifications and models, solution design, process diagrams and concepts of operation.

  • Estimate costs and input into a business case to justify the ROI for the solution, considering infrastructure, licenses, development and support.

  • Present business cases to Senior Management (TFLS, TCOE, COE ICT and Commercial) for approval, funding and prioritization.

  • Gain organizational commitment for all Solution Elements, as well as evaluate and select all technologies required to complete customer solutions considering functionality, data, security, integration, infrastructure and performance.

  • Work in cross functional teams to define, deliver and support the design and development of technology solutions that are fit for purpose, meet the business requirements and objectives and are in alignment with the agreed enterprise architecture, corporate ICT standard and business operational standards.

  • Ensure Proposed customer Solutions are deliverable within customer timelines, customer budgets and relevant governance according to process and procedures.

  • Work closely with cross functional team members to deliver the solution for the customer implemented in the most efficient and cost-effective manner while ensuring the solution is complete, operable, conforms to business processes and meets the business needs with the agreed quality of service.

  • Document and maintain the organizations solution proposals to customers; make recommendations for improvements and/or alternatives.

  • Participate from time to time in the supplier selection process, evaluating usefulness and cost of products and making appropriate recommendations.

  • Review new and existing solutions design projects and procurement or outsourcing plans for compliance with standards and architectural plans.

  • Keep abreast of Solutions architecture current and future trends and innovations.

  • Maintain current OEM certifications and where required obtain new certifications as an when required.

  • Work collaboratively with a global team to create and execute research into the feasibility of customer specific solutions whilst following MTNs internal governance.

  • Act in an advisory capacity to management and team on Solution architecture.

  • Contribute to the development, review and analysis of the Security Products and Services roadmaps to ensure alignment with client requirements.

  • Own the technical relationship with customers and provide prescriptive guidance on security, cost, performance, reliability, operational efficiency and best-practice architectures.

  • Design Security product-specific pre-sales architecture within approved operational limits, as per product specifications.

  • Prepare and deliver technical presentations and demonstrations, explaining and expounding on Security Product and Services offerings, to existing as well as prospective clients.

  • Lead the overall technical design and build of the custom elements of the solution to meet client business requirements.

  • Provide pre-sales technical support and expertise in response to client requirements, by examining client infrastructure, architecture, system capabilities and business challenges.

  • Own the proposed Security solution and transition the implementation to the Delivery team.

  • Work with Security Products and Alliances teams to leverage partnerships for complex solutions that may be outside of MTN’s expertise.

  • Proactively engage customers to provide update on the latest security trends, changes in the threat landscape, and new product and services offerings.

  • Provide technical support and expertise in analysing client requirements, in conjunction with the client’s current Security capabilities; and ensure technical solutions will accomplish client

    objectives.


Business Development

  • Provide input into the account management plans and go-to-market plays for key identified clients across segments and regions.

  • Work with sales specialists and account managers to identify, develop and close key sales opportunities.

  • Collaborate with sales specialists and account managers to deep-dive into customers' business challenges, so as to collaboratively propose and pre-qualify a particular set of outcomes that would result in a formal professional services engagement.

  • Build and maintain continuous technical relationships within corporate customers and partners to ensure high levels of satisfaction.

  • Develop and design high quality technical responses to RFPs/ RFQs and RFIs that meet customer requirements in a timely manner. Deliver all technical tender requirements and provide support with regards to presenting solutions.

  • Provide technical input on pricing for tenders and proposals.

  • Governance and Risk Management

  • Maintain alignment to the Group sales and pre-sales architect processes.

  • Comply with relevant MTN policies and procedures.


Role Dependencies

  • Active support from the Head of Cloud & Service Architecture

  • Understanding of the MTN business strategy

  • Understanding of the ICT COE technology, business, and regulatory context

  • Timely decision making and reporting.

  • Alignment of ICT COE and Group strategy initiatives

Qualifications and Competencies

Education:

  • BSc in Computer Science, Electrical/Computer/Software Engineering. Master’s degree in cyber security is preferred.

  • Relevant OEM Security Certification

  • Azure, AWS or Google etc.

  • Fortinet, Palo Alto, Symantec etc.

  • Major Security Technology Certifications covering Firewalls (NGFW, WAF), IPS, Malware protection, DDoS, SIEM and related SANS certifications.

  • Business and Commercial Acumen

  • Fluent in language of country with full command of English; Proficiency in French is an advantage


Experience:

  • Minimum of 15 years’ experience in Information technology and Presales

  • Deep understanding of cloud network security technology, endpoint security, data protection, and identity management systems.

  • Prior professional services / consulting background

  • Worked across diverse cultures and geographies advantageous.

  • Experience working in a large organization.

  • Experience in global/multinational enterprises, coupled with working in emerging markets.


Competencies:

  • Business and financial Acumen, Problem Solving, Information processing, Influencing others.

  • Data interpretation, Judgement, Continuous improvement, Reporting

  • Get it done, Communication, Innovative, Agile, Accountable


Other:

  • Regional and international travel may be required.

  • Authorities

  • As per delegation of authority in line with the role.

  • Collaboration (Formal and Informal Relationships)

  • Responsibility towards:

  • Key customers: MTN ICT COE Customers, EBU Sales Team, COE TES organization, COE Commercial teams and MTN internal stakeholders

  • Key suppliers: Key Technology Partners, Relevant Industry Bodies

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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