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Senior Analyst – Customer Value Management (Growth & New Business) job at MTN Uganda Limited | Apply Now
Kampala, Uganda
Full Time
Are you looking for Marketing and Sales jobs in Uganda 2025 today? then you might be interested in Senior Analyst – Customer Value Management (Growth & New Business) job at MTN Uganda Limited
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Job Title
Senior Analyst – Customer Value Management (Growth & New Business) job at MTN Uganda Limited
MTN Uganda Limited
Job Description
The Senior Analyst will be responsible for driving fixed internet and new business growth by leveraging analytics to design and monitor customer lifecycle strategies. Reporting to the Senior Manager – Customer Value Management, the role includes deep-dive portfolio analysis, KPI tracking, forecasting campaign outcomes, and offering strategic input to marketing and customer retention programs. The ideal candidate will have strong analytical capabilities, experience in business intelligence tools, and the ability to turn data into actionable insights that improve customer retention, loyalty, and profitability.
Duties, Roles and Responsibilities
Design and manage customer retention strategies and proactive marketing initiatives
Conduct trend and performance analysis for fixed internet and new business products
Develop customer segmentation models and predictive churn analytics
Provide strategic insights to support the CVM strategy and organizational KPIs
Coordinate customer lifecycle management plans
Design, implement, and track campaign performance metrics
Deliver data-driven recommendations and forecast impacts on revenue and customer behavior
Ensure campaign tools and systems are aligned with business needs
Report periodically on base management, campaign performance, and operational KPIs
Maximize customer lifetime value through targeted communication and segmentation
Use statistical tools and business intelligence platforms to enhance insights
Identify and mitigate churn risks proactively
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor’s Degree in Information Technology, Computer Science, Actuarial Science, Statistics, or Business Computing
Training:
Statistical analysis and machine learning
Business analysis and performance management
Campaign management and CRM tools
Advanced accounting and data modeling
Experience:
Minimum of 3 years in business analysis or financial modeling in a marketing environment
Strong skills in SQL, Python, R, and Excel (VBA preferred)
Proven ability to manage large datasets and derive strategic insights
Familiarity with campaign management tools (Flytxt is an advantage)
Key Competencies:
Strong strategic and analytical thinking
Operational planning and execution
Effective communication and data storytelling
Business acumen and results orientation
Technical readiness alignment for commercial initiatives
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
