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About the Organisation
The employer is a leading mobile phone and accessories retail store based in Nairobi, known for offering top brands and excellent customer service. The store specializes in a wide range of mobile devices and tech accessories, providing personalized in-store support and competitive pricing. The company is committed to professionalism, customer satisfaction, and fostering a dynamic retail experience for tech-savvy consumers.
Sales Representative job at Confidential (Mobile Phone & Accessories Retail Store) | Apply Now
Nairobi, Kenya
Are you looking for Marketing jobs in Kenya 2025 today? then you might be interested in Sales Representative job at Confidential (Mobile Phone & Accessories Retail Store)
Full Time
Deadline:
31 Jul 2025
Job Title
Sales Representative job at Confidential (Mobile Phone & Accessories Retail Store)
Confidential (Mobile Phone & Accessories Retail Store)
Job Description
As a Sales Representative, you will be the first point of contact for walk-in customers, helping them select mobile phones and accessories suited to their needs and budget. You will provide detailed product information, handle transactions via POS and M-Pesa, and maintain a clean and organized retail space. This role also involves participating in promotions, handling after-sales support including complaints and warranty claims, and maintaining stock levels through regular checks. Your goal is to ensure high customer satisfaction and consistently meet sales targets.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Greet and guide walk-in customers through product selection.
Explain product features such as RAM, camera quality, battery life, and OS compatibility.
Process sales via POS and M-Pesa systems, ensuring accurate receipts.
Maintain clean, well-stocked, and attractively arranged display shelves.
Keep up-to-date with new product launches and market price trends.
Upsell accessories including chargers, screen protectors, earphones, and cases.
Handle returns and warranty claims professionally; escalate complex issues.
Support inventory management through daily stock checks and reports.
Track inquiries, walk-ins, and sales conversions.
Take part in in-store marketing campaigns and promotional activities.
Maintain personal grooming and professional conduct at all times.
Continuously improve product knowledge and service delivery.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum Qualifications:
Certificate or Diploma in Sales, Marketing, Business, or related field.
Experience & Skills:
2–3 years of retail sales experience, preferably in mobile phone or electronics stores in Nairobi CBD or malls.
Good knowledge of brands like Samsung, Apple, Tecno, Infinix, Vivo, Oppo, and Xiaomi.
Strong verbal communication skills in English and Kiswahili.
Proficient in POS systems, M-Pesa transactions, and daily sales reconciliation.
Presentable, courteous, energetic, and goal-driven.
Able to work weekends and holidays as scheduled.
Honest, reliable, and with solid references from previous employers.
