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About the Organisation
Sales Relationship Officer-SRO job at KCB Bank Uganda | Apply Now
Kampala, Uganda
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Are you looking for Customer Service jobs in Uganda 2024 today? then you might be interested in Sales Relationship Officer-SRO job at KCB Bank Uganda
Full Time
Deadline:
6 Dec 2024
Job Title
Sales Relationship Officer-SRO job at KCB Bank Uganda
KCB Bank Uganda
Job Description
Sales Relationship Officer-SRO
To source and maintain healthy personal banking portfolio (personal loans, accounts and e-products). Ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing risks associated with new accounts, loan portfolio, and related process flow.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
Deadline: 6th December 2024
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
KEY RESPONSIBILITIES:
Source and Manage client relationships and accounts to minimize attrition.
Sourcing for new personal banking business opportunities in coordination with the sales team and other units.
Adherence to KYC and AML policies and procedures.
Cross sell bank products including assets, liability and electronic banking products
Sales calls and market intelligence gathering.
Receive and escalate both verbal and written customer complaints.
Any other duties that may be allocated from time to time.
Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.
DAILY RESPONSIBILITIES:
Increased profitability as a result of quality growth in market share.
Increased cross-sale ratios.
Complaints and queries effectively managed.
Retention of satisfied, well-informed customers.
Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES
A degree or post graduate degree (Business and/or Finance related).
Good understanding of banking products, policies and procedures.
Sound knowledge of the KCB bank products and processes such as account opening and documentation.
Credit knowledge including understanding and interpretation of financial statements.
Understanding of behaviour and application scoring systems and how to use relevant scoring software.
Understanding risk management principles, credit scoring principles and procedures.
Understanding of competitors and their products and services.
Attend relevant courses and e-learning sessions.
Good understanding of existing customer profiles.
The candidate should possess the following interpersonal competencies: Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive
