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Repairs Coordinator job at Eezy Track Uganda | Apply Now
Are you looking for Public Relations Jobs in Uganda 2024? If yes, then you might be interested in Repairs Coordinator job at Eezy Track Uganda
Kampala, Uganda
Full-time
About the Organisation
It has state of the art reporting and fleet management solutions that are user-friendly, easy to set up and supported by our 24/7 control room in Nairobi
Job Title
Repairs Coordinator job at Eezy Track Uganda
Job Description
Take full responsibility for dealing with relevant customer complaints, queries and requests for information.
Duties and Responsibilities
Oversee booking and scheduling of repair jobs and following up on the repair job.
Follow up on all repairs booked and scheduled and compile a report for the cause of device failure.
Take full responsibility for dealing with relevant customer complaints, queries and requests for information.
Troubleshooting non-responsive devices.
Liaise with Fleet support team in regards to offline devices.
Ensure Turn Around Time is followed appropriately.
Ensure Double Offline devices are made priority and repaired within 48 hours.
Liaise with Repair Technicians by providing information in regards to client and vehicle location.
Confirmation of device status after repair is done.
Any other duty as requested by Supervisor or HOD.
Qualifications and Competencies
Bachelor’s degree in International Relations/ Public Relations or any related field.
Past experience in customer service field is an added advantage.
Good team player
Strong ability to adapt and work in a fast-paced environment.
Highly motivated and target driven.
Good decision making and problem-solving skills.
Computer literate.
Strong communication skills.
High level of confidentiality.
Good negotiation and problem-solving skills.
Critical thinking.
How to Apply
If you feel that this is the Job for you please send your Application letter and CV to hr@eezygroup.net
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