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Kampala, Uganda



January 17, 2024 at 2:00:00 PM

About the Organisation

Letshego Holdings Ltd (“Letshego Group”) is a truly African multinational organisation, headquartered and listed in Botswana and focused on delivering inclusive finance solutions to underserved populations across its 11 sub-Saharan Africa footprint. With a staff complement of over 3,000 – including both direct and indirect sales agents – Letshego supports over five million customers across Africa. Letshego is synonymous with leveraging innovation and technology to improve the lives of individuals who have limited access to traditional financial services.

In September 2020 Letshego launched its five-year Transformational Strategy, accelerating the Group towards its vision to be a world-class retail financial services organisation, improving the lives of mass and middle-market individuals as well as small business owners and micro and small entrepreneurs.

This year, Letshego celebrates 25 years of supporting regional communities.

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Job Title

Relationship Officers job at Letshego

Job Description

The Relationship Officer is responsible for building and maintaining strong relationships with existing and potential customers of Letshego, a leading financial services provider in Africa.

Duties and Responsibilities

Key Duties and Responsibilities:

  • Business Growth

  • Monitoring and managing portfolio

  • Building customer relationship

  • Recovery of defaulted loans

  • Identifying and acquiring new customers through referrals, networking and direct sales

  • Providing financial solutions to customers based on their needs and goals

  • Conducting regular follow-ups and visits to ensure customer satisfaction and retention

  • Collecting and analyzing customer feedback and market trends to improve service delivery

  • Collaborating with other departments and stakeholders to ensure compliance, risk management and operational efficiency

Qualifications and Competencies


  • The applicant must hold a University degree preferably in Business related discipline.

  • Relevant professional qualifications in Microfinance, Banking or Finance.

  • Relevant credit experience is an added advantage.

  • Sound understanding of Credit risk management and customer service.

  • Knowledge of the core banking system.

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How to Apply

Email your CV and academic documents to:

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