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Kampala, Uganda
Full-time
Letshego is a pan-African inclusive finance group committed to improving lives through accessible and affordable financial solutions that drive financial inclusion across underserved communities. Established in Botswana in 1998, the company has evolved into one of Africa’s leading inclusive finance institutions, operating in over 10 countries and serving individuals, micro and small entrepreneurs, and public sector employees. Letshego is widely recognized for its strong governance, customer-centric innovation, and robust financial performance, earning accolades for its digital transformation and impact-driven strategies.
Its agile, values-driven work culture emphasizes empowerment, collaboration, and growth, offering employees competitive opportunities with hybrid work arrangements, leadership development programs, and a diverse, inclusive environment. At the heart of its business model is a digital-first approach, leveraging technology to deliver efficient, scalable solutions through mobile and online platforms, supported by a wide physical distribution network. Guided by core values of integrity, innovation, customer focus, and excellence, Letshego also invests significantly in corporate social responsibility, with initiatives in education, health, and entrepreneurship aimed at uplifting communities across Africa. To learn more, visit www.letshego.com.
Relationship Officers job at Letshego
Letshego
The Relationship Officer is responsible for building and maintaining strong relationships with existing and potential customers of Letshego, a leading financial services provider in Africa.
Key Duties and Responsibilities:
Business Growth
Monitoring and managing portfolio
Building customer relationship
Recovery of defaulted loans
Identifying and acquiring new customers through referrals, networking and direct sales
Providing financial solutions to customers based on their needs and goals
Conducting regular follow-ups and visits to ensure customer satisfaction and retention
Collecting and analyzing customer feedback and market trends to improve service delivery
Collaborating with other departments and stakeholders to ensure compliance, risk management and operational efficiency
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications
The applicant must hold a University degree preferably in Business related discipline.
Relevant professional qualifications in Microfinance, Banking or Finance.
Relevant credit experience is an added advantage.
Sound understanding of Credit risk management and customer service.
Knowledge of the core banking system.
Email your CV and academic documents to:
HRrecruitment@letshego.com
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