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Key Result Areas

Financial (40%)

• Acquire, grow and retain base of Premier Banking clients

• Achieve revenue, sales and portfolio growth targets across a range of products and services

• Achieve Product holding per customer growth targets

• Cross sell of products/ solutions thereby increasing their share of wallet in the Bank

• Create and execute a client driven relationship management and portfolio management strategy that will result in increased revenue, profit, share of wallet and contained PAR within Bank guidelines.

• Participate in Bank initiated sales & marketing initiatives.

• Work with the Corporate and Business banking relationship Managers and Premier Banking officers to plan and coordinate Premier Banking business and related sales activities/initiatives

  
  

Customer Service (40%)

• Provide Premier banking clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.

• Identify financial and non-financial requirements of Premier Banking clients by conducting financial needs analysis

• Ensure clients are aware of all the Privileges & Solutions offered under Premier Banking

• Ensure clients are aware of all financial services offered by the bank

• Use systems effectively for customer contact management, sales and service activity

• Ensure delivery of service promise and practice brand values

• Minimize client attrition

• Ensure set Complaint Management processes are followed and TATs are met.

• Achieve status of trusted advisor

• Achieve the required minimum client visits and customer engagement forums per year.

• Execute account plan and monitor realisation of the anticipated results.

Internal business processes ( 10%)

• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.

• Strong responsibility for ethical selling to customers with complete disclosure about products and services

• Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed

• Ensure required approvals are obtained before authorizing payments.

• Adherence to policies, procedures and statutory guidelines. Minimise exposure to bank wide risks, enforce zero tolerance to non-compliance with KYC and AML regulations.

• Lead the process and confirm that closure of gaps/lapses identified, corrective and preventative actions for the segment identified by audit, risk and compliance reviews; investigations or other assessment mechanisms are undertaken within the agreed time frame.

• Use data, information and insights to drive decisionmaking.

• Leverage position of trusted advisor to proactively manage PAR. Propose solutions that address the customer’s situation that protect the Banks interest and implement as approved.

• Monitor overdrawn accounts/ overdue loans or card payments and follow up for clients to regularize

• Ensure accounts are not overdrawn without authorization

• Prepare and submit reports to the relevant stakeholders within agreed format and timelines (daily, weekly, monthly, quarterly)

  
  

Learning and growth ( 10%)

• Develop training programs for direct reports and conduct staff product trainings

• Complete training programs allocated in line with role

• Proactively manage own learning and development

• Manage cross-functional teams

• Adhere to annual leave plan agreed with line manager