Related Jobs
.png)
.png)
Related Jobs
Related Jobs
%20logo_edited.png)
Share this Job
Relationship Manager, E-Channels job at Bank of Africa Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Relationship Manager, E-Channels job at Bank of Africa Uganda
About the Organisation
Bank of Africa Uganda Limited (BOA Uganda) is a key player in the Ugandan banking sector, providing a wide range of financial services to individuals, businesses, and institutions. As part of the Bank of Africa Group, which operates in 18 countries across Africa, BOA Uganda benefits from a strong network and extensive experience in the African financial landscape.
Established in 1985, BOA Uganda has grown significantly, earning a reputation for reliability, innovation, and customer-focused services. The bank offers a comprehensive suite of products, including personal and business banking, loans, savings and investment accounts, and digital banking solutions. Its commitment to leveraging technology has led to the development of robust online and mobile banking platforms, making financial services more accessible and convenient for its customers.
BOA Uganda is known for its strong focus on small and medium-sized enterprises (SMEs), providing tailored financial solutions to support their growth and development. The bank offers various credit facilities, advisory services, and business development support to help SMEs thrive in a competitive market.
The bank also places a high priority on corporate social responsibility, engaging in numerous initiatives aimed at improving the well-being of communities in Uganda. These initiatives include support for education, health, environmental conservation, and economic empowerment projects. Through its community outreach programs, BOA Uganda demonstrates a commitment to making a positive impact on society.
Job Title
Relationship Manager, E-Channels job at Bank of Africa Uganda
Bank of Africa Uganda
Job Description
Job Title: Relationship Manager, E-Channels
Organisation: Bank of Africa Uganda
Duty Station: Kampala, Uganda
Actively undertake the execution of the E-channels strategy to drive penetration of the allocated portfolio of e-channel products to foster product uptake and business growth goals through superior relationship management, various sales initiatives, monitoring, and support of the branch network
Duties, Roles and Responsibilities
Closely work with the E-Channels Business Manager to initiate and oversee relationships of E-Channels business partners/agents, and actively support relationships with third parties to drive market foot-print, customer accessibility and wide availability of the Bank’s e-channels and products
Implement various sales initiatives to drive E-channels business and product penetration in line with business goals.
Champion the execution of e-channels business plans relating to the allocated product portfolio to support the Bank’s growth strategies and exceed defined e-channels business goals.
Support the branch teams to achieve e-channel product targets, formulate plans to engage and acquire new consumers of electronic banking channels / products.
Constantly drive usage and retention initiatives for all e-channel products in liaison with the branch net work and business partners/agents.
Weekly reporting to the E-Channels Manager on the key deliverables in line with the business goals.
Identify opportunities, innovations for new revenue streams around electronic banking and collaborate with the e-channels business manager to develop responsive product solutions to tap into such opportunities.
Analyse and track performance against E-channels products objectives, diagnose underperformance, propose and implement corrective action in consultation with the E-channels Business Manager.
Ensure distribution, safety and accountability for requisite resources for attaining e-channels sales effectiveness (product packs, advertising, equipment, etc)
Vigilantly monitor the market and industry trends, and competitor behavior to gather business intelligence to advise and shape strategic digital direction.
Additional Responsibilities
The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.
Key Performance Indicators
Growth in channels income
Equipment Rate (MW, CARD, IB)
Agent Banking Sign on Rate for designated branches.
Agent Banking Activity Rate
BOA Pay/Merchants Equipment rate for designated branches.
BOA Pay Activity Rate
Card Issuance Percentage
Share of transactions on alternative channels other than branch shop floor
Delivery on Digital pending projects
Share of agents with all required KYC in place without exception
Onboarding of 100% borrowed schools on School pay
Overall staff knowledge on digital products
Usage Rate (MW, CARD, IB)
.png)
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business, Finance, Banking, Marketing or a related field
3 years’ experience in Business Development with exposure to electronic products.
Good grasp of the Bank’s strategy, and its products and services (especially e-product knowledge)
A professional course in Digital banking is an added advantage.
Strong track record in Direct Selling, Sales & Distribution Management and Relationship Management
Solid grasp general trends and applicability of technology, electronic channels / banking
Good computer skills
Additional Requirements/Competencies
Salesmanship and sales management skills
Relationship Management Skills
Innovation
Customer centricity, with a strong sense for client behaviour
Team management skills
Strong communication (presentation, written and verbal)
Solid business acumen and financial skills
Team player with strong interpersonal skills and the ability to build internal and external networks
Ability to work in a fast paced and result driven environment
How to Apply
All candidates who wish to join Bank of Africa should apply online at the APPLY Button below.
Deadline: 21st May 2025
