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Job Summary
Job Title:
Recovery Agents
Employer:
ENCOT Microfinance
Location:
Country:
Contract Type:
Full-time
Job Category:
Management Jobs
Number of Positions:
8
Deadline:
Friday, 31 May 2024
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Recovery Agents job at ENCOT Microfinance | Apply Now
Masindi, Uganda
ENCOT Microfinance Limited is a social enterprise committed to transforming lives by providing inclusive financial services to low-income individuals and micro-entrepreneurs in Uganda, with the mission of fostering sustainable economic development and empowerment in underserved communities. Recognized for its deep-rooted presence in rural areas and its ethical approach to lending, ENCOT has earned a solid reputation for reliability, transparency, and positive social impact. The organization nurtures a dynamic and purpose-driven work culture that values professionalism, innovation, and teamwork, offering its staff opportunities for career development, training, and community engagement in a supportive and mission-oriented environment.
Since its inception in 2006 in Masindi, ENCOT has steadily grown into a reputable microfinance institution with multiple branches across Uganda, serving thousands of clients through tailored financial products such as micro-loans, savings, and business development services. Its innovative business model emphasizes client-centric solutions, technology adoption, and sustainable practices, enabling it to remain competitive and impactful in the evolving financial services landscape.
With a vision to reach every underserved community in Uganda, ENCOT continues to expand its outreach and operations while upholding core values of integrity, accountability, respect, excellence, and innovation. Through various CSR initiatives, the institution actively supports education, health, and environmental programs, reinforcing its commitment to holistic community development. More information can be found at www.encot.org.
Are you looking for Management Jobs in Uganda 2024? If yes, then you might be interested in Recovery Agents job at ENCOT Microfinance
Full-time
Deadline:
31 May 2024
Recovery Agents job at ENCOT Microfinance
ENCOT Microfinance
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
This position is responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. The Recovery agent acts as a liaison between creditors and customers and manages overdue accounts. This position reports to the Recovery and Collections Manager. Payments will be on Commission basis.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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To recover outstanding debt from our customers.
To review accounts that is behind on their payments to determine appropriate action.
To contact customers, collect overdue payments and answer customer queries.
To discuss options available to customers who are facing pending court action in order to come to mutually acceptable arrangements which prevent further litigation action.
To liaise with sales and operation teams to resolve customer queries/complaints.
To call customers using telephone and utilize computer systems to handle skip tracing.
To create a list of people who have not made payments and organize a list according to severity of delinquency.
To listen to customers’ narrations and determine if debt can be collected, set up repayment plans and new terms of sale, offer advice or refer clients to the Recovery Manager and Record new commitment to repay debt.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
High level of honesty, integrity and accountability.
Ability to achieve results with little supervision.
Communicating effectively (Written, Verbal and Gesture) in English, Runyoro and basic Kiswahili.
Good attention to details.
Ability to work in teams and build collaborative relationships.
Ability to work and live with rural communities especially the poor and illiterate.
Willingness and ability to perform other duties as may be required from time to time.
Qualified and interested candidates should submit their applications in PDF format (Cover Letter, CV and Copies of relevant academic documents) by email to hr@encot.org or hand deliver to any of branch. All applications should be addressed as below:
The Human Resource Officer
ENCOT Microfinance Ltd
Plot 88 Port Road, Masindi
P.O. BOX 389, Masindi
Any documents submitted to ENCOT for application purposes shall not be recalled.
Please note that only shortlisted candidates will be contacted.
