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Projects Quality Controller job at Exquisite Solution | Apply Now

Are you looking for Management Jobs in Uganda 2024? If yes, then you might be interested in Projects Quality Controller job at Exquisite Solution

Kampala, Uganda

Full-time

Deadline: 

June 14, 2024 at 2:00:00 PM

About the Organisation

Exquisite Solution Limited is a premier Business Process Outsourcing (BPO) company renowned for its comprehensive suite of professional services. Established in 2006, with strategic offices in England and across the region, Exquisite Solution has become a trusted partner for businesses seeking excellence and efficiency.

The company offers an array of specialized services, including Human Resources Consulting and Payroll Management, Administrative Support, Executive Search, Corporate and Personal Development Training, and HR Compliance Audits. With a keen focus on quality and client satisfaction, Exquisite Solution excels in placing top-tier candidates in permanent, contract, and interim roles.

Driven by a commitment to innovation and excellence, Exquisite Solution continues to set industry standards, providing tailored solutions that empower organizations to achieve their goals. Their expert team leverages extensive industry knowledge and cutting-edge technology to deliver results that exceed expectations, making Exquisite Solution the go-to choice for businesses looking to optimize their operations and enhance their workforce.

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Job Title

Projects Quality Controller job at Exquisite Solution

Job Description

We are looking for a Projects Quality Controller to manage teams of call center Agents and Call center KPIs.

Duties and Responsibilities

  • We are looking for a Projects Quality Controller to manage teams of call center Agents and Call center KPIs.

  • Call listening and giving feedback to Agents on how they can improve.

  • Ongoing coaching and development of your team

  • Taking call escalations and looking out over your team for when an Agent may need help.

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Qualifications and Competencies

  • At least 3-year experience working as a contact center representative.

  • 2 years management experience in a contact center environment.

  • At least 2 years' experience working with a BPO company is an added advantage.

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How to Apply

Please send your CV stating the Job Title as the subject to talent@exquisitesolution.com

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