Related Jobs
.png)
.jpg)
.jpeg)
Related Jobs
.png)
Related Jobs
Share this Job
Passenger Check-in Agent job at Uganda Airlines | Apply Now
Are you looking for Administrative jobs in Uganda 2024 today? then you might be interested in Passenger Check-in Agent job at Uganda Airlines
About the Organisation
Uganda Airlines is the national carrier of Uganda, with the mission to provide world-class air travel services that connect Uganda to the world while contributing to the economic development of the country. Since its revival in 2019 after a long hiatus, Uganda Airlines has earned recognition for its commitment to delivering quality, reliable, and affordable air travel within East Africa and beyond. Known for its professionalism and commitment to excellence, Uganda Airlines offers an inclusive and dynamic work environment, focusing on innovation, customer service, and employee development. The airline provides various job opportunities across a wide range of roles and is dedicated to fostering a culture of safety, integrity, and teamwork. W
ith a history rooted in the 1970s, Uganda Airlines has undergone significant transformation, becoming a modern and efficient operator with a fleet that includes state-of-the-art aircraft. The company’s business model combines passenger transport with cargo services, ensuring a comprehensive solution for its customers. While still growing, Uganda Airlines has an expanding reach, connecting Uganda to key global markets and enhancing tourism and trade. Its core values include safety, reliability, customer satisfaction, and sustainability, and it has a strong commitment to corporate social responsibility, particularly in promoting local communities and supporting environmental sustainability. For more information, visit www.ugandaairlines.com.
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Entebbe, Uganda
Full Time
Job Title
Passenger Check-in Agent job at Uganda Airlines
Uganda Airlines
Job Description
Duties, Roles and Responsibilities
Key Duties and Responsibilities:
Ensure a safe work environment by following rules and regulations regarding the work place.
Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
Check-in passenger’s baggage and tag them to appropriate destination.
Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
Responsible for sending passenger service messages to next station.
Make announcements regarding flight activity at gate or over airport’s general public-address system.
Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
Communicate with flight crew on ground and via ground-to-air radio.
Coordinate with other Airport suppliers regarding specific flight information (i.e. catering, Airside etc.)
Ensure all ancillary revenue is fully collected and accounted for as per provided system.
Responsible for sending all departure and arrival flight movement messages.
Take care of transit passengers and provide adequate information.
Handling customers with special needs, e.g Wheelchair guests, unaccompanied children, medical cases, first time travelers etc
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications (knowledge, skills, experience):
University graduate or Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services/Customer handling.
At least 6 months - 1 years’ experience in an Airline.
Good working knowledge of statutory and procedural obligations of the business including safety and security issues
Key Competencies:
Good report writing skills.
Customer-focused and hospitable.
Attention to detail and quality.
Excellent communication and interpersonal skills.
Confident, decisive and proactive.
Self-motivated
Honesty and integrity is key
How to Apply
All suitably qualified and interested candidates who wish to join Uganda Airlines should apply online at the link below
Deadline: 7th November 2024 by 17:00Hrs
