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Operations Manager (Spa, Beauty, Fashion, Retail) job at Nicole Sinclair Consulting | Apply Now
Lagos, Nigeria
Full Time
Are you looking for Management jobs in Nigeria 2025 today? then you might be interested in Operations Manager (Spa, Beauty, Fashion, Retail) job at Nicole Sinclair Consulting
About the Organisation
Nicole Sinclair Consulting is a reputable human resource and business consulting firm dedicated to helping businesses optimize operations, enhance workforce performance, and deliver exceptional client services. The company serves a wide range of industries including wellness, beauty, and retail, offering recruitment, training, and operational support.
Job Title
Operations Manager (Spa, Beauty, Fashion, Retail) job at Nicole Sinclair Consulting
Nicole Sinclair Consulting
Job Description
The Operations Manager will be responsible for overseeing service delivery, administrative operations, customer relationship management, inventory control, and team coordination. This role requires strong leadership, a client-focused mindset, and the ability to develop efficient systems and procedures to optimize operations. The successful candidate must have experience in spa, salon, or wellness center environments and be capable of managing multiple functions simultaneously while maintaining high service standards.
Duties, Roles and Responsibilities
Develop and maintain customer accounts and client relationships
Oversee service sales and treatment administration
Supervise hair technicians and delegate tasks
Monitor and ensure quality control in service delivery
Develop and implement systems and procedures to enhance efficiency
Enforce adherence to internal policies and maintain team discipline
Support recruitment, onboarding, and training of staff
Act as liaison between clients and technicians
Manage inventory and coordinate procurement processes
Organize staff rosters based on business demand and peak periods
Oversee maintenance of facility and equipment, including contractor supervision
Ensure the spa/salon is clean, hygienic, and well-maintained
Track and evaluate employee performance
Process client payments and monitor financial inflows
Support execution of marketing events, pop-ups, and promotional campaigns
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s Degree in Business Administration or a related field
Minimum of 5 years’ experience in leadership or operations management roles
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Customer service-oriented with strong interpersonal skills
High attention to detail and ability to prioritize tasks
Proficiency in Microsoft Office and related IT solutions
Basic bookkeeping knowledge
Knowledge of clinic, spa, or salon operations is an added advantage
Soft Skills:
Independent work ethic
Strong leadership and team influence
Emotional intelligence
Client-centric approach
Observational and analytical skills
Technical/Functional Skills:
Process design and optimization
Project and performance monitoring
Event and campaign coordination
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
