Operations lead - Products & Services job at Betika | Apply Now

Build and optimize operational policies, quality standards & processes:

• Set up and track product & service quality standards and resolve shortfalls.

• Draft effective policies and processes for operational support areas, promoting awareness and adherence.

• Collaborate with other head of departments to draft and enforce policies and service-level standards.

• Perform audits to identify gaps and lead the implementation of changes.

• Deliver operational support training as required.

Support during new product launches and major releases:

• Ensure successful UAT and timely resolution.

• Monitor product deployment and performance in collaboration with the technology team.

• Track and coordinate resolution of glitches, escalating unresolved issues with recommendations.

Oversee quality control of existing products and systems:

• Monitor product uptime and conduct continuous testing.

• Improve systems for capturing and reporting service impact.

• Define escalation mechanisms for customer feedback and system issues.

• Ensure timely resolution and escalation of management concerns.

Forecast and manage operational requirements and budgets:

• Create and monitor departmental budgets, analyze variances, and initiate corrective actions.

Manage 3rd party relationships:

• Ensure vendors, suppliers, and stakeholders deliver maximum value.

Evaluate business operational performance:

• Gather, analyze, and interpret data and metrics for KPIs, recommending corrective measures.

Manage and develop staff:

• Recruit roles, maintain discipline, train, mentor, and motivate the team to achieve productivity.

• Recommend initiatives that promote staff engagement.

Assess regulatory and business-related risks:

• Alert the legal team of any encountered risks or issues.

Scan the business environment for best practices:

• Provide out-of-the-box insights and recommendations to management for improvement.