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Onsite Infrastructure Engineer -L2 job at True North Ltd | Apply Now
Kampala, Uganda
Full Time
Are you looking for IT jobs in Uganda 2024 today? then you might be interested in Onsite Infrastructure Engineer -L2 job at True North Ltd
About the Organisation
True North Ltd is a leading consulting and talent solutions firm dedicated to helping businesses and individuals achieve their full potential through strategic human capital development, leadership training, and organizational transformation. Recognized for its expertise in executive search, talent management, and business advisory services, the company has built a strong reputation for delivering tailored solutions that drive growth and operational excellence.
True North Ltd fosters a dynamic and inclusive work culture, offering employees opportunities for continuous learning, career development, and a collaborative environment that values innovation and excellence. The company provides diverse job opportunities in consulting, recruitment, training, and business strategy, with flexible work arrangements that support productivity and work-life balance.
Since its inception, True North Ltd has evolved by leveraging industry insights, cutting-edge technology, and a deep understanding of market trends to develop innovative talent solutions that address workforce challenges. Its business model integrates data-driven recruitment, leadership coaching, and digital HR solutions to enhance talent acquisition, employee engagement, and business performance.
With a broad reach, the company serves clients across multiple industries, including finance, healthcare, technology, and manufacturing, supporting businesses in Uganda and beyond. Rooted in core values of integrity, excellence, collaboration, and impact, True North Ltd remains committed to fostering ethical business practices and sustainable talent development. Through Corporate Social Responsibility (CSR), the company actively supports youth employment programs, leadership mentorship, and community capacity-building initiatives to drive positive social change. For more information about services, partnerships, and career opportunities, visit [Company Website].
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
Job Title
Onsite Infrastructure Engineer -L2 job at True North Ltd
True North Ltd
Job Description
To coordinate and provide technical support to IT partners, clients and Offshore Infrastructure and Security teams
Duties, Roles and Responsibilities
Key Duties and Responsibilities:
Ensure 98% Endpoint Compliance (Minimum) in Call Center, Shops & Office
Monitoring and intervention to ensure the required level of Endpoint compliance.
Provide technical support and coordination between offshore teams and partners during systems integration activities and troubleshooting
Providing technical support to the Mobile money team with merchant integrations by initiating the entire technical process through raising requests, PCRs required for approvals before Configuring and establishing site-to-site IPsec VPN tunnels between Mobile Money and Merchant Partners and ensuring that the VPN tunnels are successfully set on both sides (Company and Merchant Partner) and undergo all successful stages of troubleshoots.
Ensure Wan Connectivity is up (99% Uptime) for Call Center and shops network
Provide technical support to shops and call centers to ensure minimal down time in WAN connectivity. Coordinating with all stake holders (offshore team, Enterprise teams and Shops/Call Center IT teams) restore connectivity after any outage.
Support offshore team with Physical activities in Data center
Provide hands and feet (onsite) support to Offshore teams for Data Center operations. This involves troubleshooting, installation and decommissioning of infrastructure
Efficiency in IT Infrastructure operations
Engage in Continuous Improvement Projects or SIPs to improve productivity and SLAs.
Timely execution of IT projects
Provide Onsite support for infrastructure and Security projects
Documentation and Inventory management
Maintenance of documentation of Infrastructure Diagrams, spares, IP address pools
Supporting the L1 Engineer in Backup media handling whenever required
Supporting the offsite Backup team with all physical aspects of the backup process. Inserting and retrieving media from backup library and ensuring that tapes are safely transferred to Offsite Fireproof safe and catalogued accordingly.
Managing the documentation of all backup media
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications, Skills and Experience:
BSC in engineering, IT, or Computer science or related fields
Relevant Experience (Type of experience and minimum number of years)
At least 3 years in similar role
With experience in implementing/managing Enterprise networks (Firewalls, Network access control, VPNs, Secure Wifi)
Other requirements (Behavioral etc.)
Must be Self-motivated and result oriented
How to Apply
All candidates are encouraged to submit a cover letter and updated CV to recruitment3@truenorthafrica.com with subject line Onsite Infrastructure Engineer -L2
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 15th November 2024
