Number Management Executive job at True North Ltd | Apply Now

Key Duties and Responsibilities:

Provisioning & printing of bulk sims to be taken on the market

• Provide adequate packaged trading stocks of sim packs to support the trade and channels partners.

• Generate Sim data

• Tag sim serial to the mobile number and correct product

Ensure process compliance to internal audit policies

• Provision a clean sim to the market

• Closure of internal & process audit observations

• Follow up with technical teams e.g., IT / Networks, on implementation of identified process improvements e.g., automation of the Churn.

• Execute the churning process in a timely and accurate manner to avail adequate space on both the AUC & HLR for new SIM number allocation.

• UAT process re-engineering

Maintain agreed Customer Satisfaction Score

• Communication of pre churn numbers before execution to meet regulatory guidelines

• Timely provisioning of services within TAT

• 100% clean sims are availed in the market

• Resolve all queries related to churn and provisioning within desired timelines

• Avail Enterprise PABX /Toll free uploading, providing free MSISDN for company connections within agreed

• SLA

MIS Reporting    

• Analyze Churn and bulk provisioning data and share results with stakeholders on numbers available for churn and provisioning

• Daily & Monthly report submissions on Churn and provisioning to relevant stakeholders.

• Golden Number reconciliation and Management