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Marketplace Specialist job at Project Growth | Apply Now

Are you looking for Marketing and Sales Jobs in Uganda 2024? If yes, then you might be interested in Marketplace Specialist job at Project Growth

Kampala, Uganda

Full-time

Deadline: 

July 25, 2024 at 2:00:00 PM

About the Organisation

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Job Title

Marketplace Specialist job at Project Growth

Job Description

Our client is renowned for their dynamic and innovative approach to online retail, offering a wide range of electronics and technology products through major e-commerce platforms. The company is committed to leveraging cutting-edge marketing strategies to enhance product reach and customer engagement.

Duties and Responsibilities

Customer Dispute Management:

  • Address and resolve customer disputes by leveraging comprehensive knowledge of company policies and marketplace/merchant guidelines.

  • Handle disputes related to a variety of issues, including:

  • Items not received

  • Return requests

  • Items not as described

  • Unrecognized transactions

  • Missing or damaged items

  • Craft and edit response drafts to ensure effective communication and resolution of disputes.

  • Ensure timely management and resolution of all disputes.


Documentation and Support:

  • Provide supporting documentation for dispute resolutions.

  • Maintain accurate and detailed records of all dispute interactions and resolutions.

Become a CPA

Qualifications and Competencies

Technology and Automation:

  • Proficiency in utilizing the company’s proprietary technology and automation tools.

  • Ability to manage and prioritize multiple tasks using internal systems.


Interpersonal and Communication Skills:

  • Excellent interpersonal skills with a strong ability to work collaboratively within a team.

  • Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.


Adaptability and Problem-Solving:

  • Ability to thrive in a fast-paced technology-driven environment.

  • Demonstrated analytical skills with the ability to exercise good judgment and initiative.


Qualifications:

  • A college degree is preferred, but equivalent industry experience will be considered.

  • Above average computer proficiency and the ability to quickly learn new software and systems.


Preferred Attributes:

  • Strong attention to detail and organizational skills.

  • Ability to maintain composure under pressure and handle difficult customer interactions professionally.

  • Commitment to continuous improvement and willingness to take on additional responsibilities as needed.


Qualifications:

  • 3-5 years of experience in DTC marketing, with a focus on e-commerce.

  • Proven track record in enhancing UI/UX for e-commerce platforms.

  • Experience with Shopify store management and optimization.

  • Proficiency in using Klaviyo for email marketing, with a knack for creating engaging content with provided assets.

  • Strong analytical skills, with experience in using data to drive e-commerce growth.

  • Excellent problem-solving abilities and attention to detail.

  • Availability to work EST hours is required

Enroll for CPA Uganda Course

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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