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Kampala, Uganda

Full-time

Deadline: 

January 24, 2024 at 2:00:00 PM

About the Organisation

DFCU Bank, registered as the Development Finance Company of Uganda Bank Limited, is a commercial bank in Uganda. It is licensed by the Bank of Uganda, Uganda's central bank and national banking regulator.

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Job Title

Manager Women in Business job at Dfcu Bank

Job Description

JOB PURPOSE:
Reporting to the Head Women in Business, the role holder is responsible for the implementation the Women in Business Strategy and portfolio growth aimed at increasing dfcu’ s market share and profitability within the unit.

Duties and Responsibilities

KEY ACCOUNTABILITIES:

  • Drive the sales & retention of women in business portfolio by supporting the regional & branch teams.

  • Collaborate with the Women in Business unit to onboard new partners in women activities for the bank to meet its growth aspirations.

  • To support on strategic activities to grow the women proposition and activities geared to liabilities and assets mobilization.

  • Support on the value chain activities across the business sectors aimed at growth of women proposition.

  • Ensure excellent customer service, management of TAT, and offer timely resolutions to the customer issues.

  • Participate in the bank activities that are related to women activities and market its proposition to both external and internal customers.

  • Monitor the portfolio regularly for purposes of referrals, cross selling, and quality management.

  • Review the portfolio to increase product penetration through referrals, cross selling and proactively recommending new products WIB Customers

  • Conduct regular online and face-to-face customer visits, site visits, recognition initiatives and write updated call report for each visit as per agreed standard in agreed targets.

  • Take responsibility for the performance of allocated customer portfolio to maximize loyalty and customer satisfaction.

  • Play a leadership role among the sales team in arranging client visits and handling customer feedback for the bank.

  • Liaise regularly with the branch and regional teams on the implementation of the sales strategies to grow dfcu’s penetration of the Women in Business sector and drive-up revenues.

  • Continuously monitor the quality of the Women in Business Client loans portfolio by reviewing of credit reports and focusing the team on the collection of watch accounts.

  • Train and equip the sector’s staff (including branch representatives) to deliver consistently satisfactory experiences to customers.

Qualifications and Competencies

QUALIFICATIONS, EXPERIENCE and COMPETENCIES REQUIRED:

  • Bachelor’s Degree in a business discipline

  • A banking qualification would be of added advantage.

  • At least 5 years’ experience in Banking with experience and exposure in Sales & Service; 2 years’ experience in a leadership role in a related field

  • Proven track record of implementing marketing plans and sales strategies, resulting in business growth.

  • In depth understanding of the Women in Business Sector and of the associated customer segments (including typical customer requirements and appealing value propositions)

  • Understanding of various product solutions, segments, and value propositions within the bank’s customer base; ability to cross sell and up sell new products or programs to enhance customer uptake.

  • Experience in the structuring of complex financial deals; with associated ability to negotiate and close sales.

  • A deep understanding of risk management in a financial services organization

  • Computer knowledge especially spreadsheet, word &PowerPoint

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How to Apply

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Wednesday 24th January 2024 to the email address indicated below.
Vacanciesbank@dfcugroup.com

Apply Now
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