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Job Summary
Job Title:
Manager Women in Business
Employer:
DFCU Bank
Location:
Country:
Contract Type:
Full-time
Job Category:
Bank Jobs
Number of Positions:
1
Deadline:
Wednesday, 24 January 2024
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Kampala, Uganda
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Full-time
Deadline:
24 Jan 2024
Manager Women in Business job at Dfcu Bank
DFCU Bank
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
JOB PURPOSE:
Reporting to the Head Women in Business, the role holder is responsible for the implementation the Women in Business Strategy and portfolio growth aimed at increasing dfcu’ s market share and profitability within the unit.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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KEY ACCOUNTABILITIES:
Drive the sales & retention of women in business portfolio by supporting the regional & branch teams.
Collaborate with the Women in Business unit to onboard new partners in women activities for the bank to meet its growth aspirations.
To support on strategic activities to grow the women proposition and activities geared to liabilities and assets mobilization.
Support on the value chain activities across the business sectors aimed at growth of women proposition.
Ensure excellent customer service, management of TAT, and offer timely resolutions to the customer issues.
Participate in the bank activities that are related to women activities and market its proposition to both external and internal customers.
Monitor the portfolio regularly for purposes of referrals, cross selling, and quality management.
Review the portfolio to increase product penetration through referrals, cross selling and proactively recommending new products WIB Customers
Conduct regular online and face-to-face customer visits, site visits, recognition initiatives and write updated call report for each visit as per agreed standard in agreed targets.
Take responsibility for the performance of allocated customer portfolio to maximize loyalty and customer satisfaction.
Play a leadership role among the sales team in arranging client visits and handling customer feedback for the bank.
Liaise regularly with the branch and regional teams on the implementation of the sales strategies to grow dfcu’s penetration of the Women in Business sector and drive-up revenues.
Continuously monitor the quality of the Women in Business Client loans portfolio by reviewing of credit reports and focusing the team on the collection of watch accounts.
Train and equip the sector’s staff (including branch representatives) to deliver consistently satisfactory experiences to customers.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
QUALIFICATIONS, EXPERIENCE and COMPETENCIES REQUIRED:
Bachelor’s Degree in a business discipline
A banking qualification would be of added advantage.
At least 5 years’ experience in Banking with experience and exposure in Sales & Service; 2 years’ experience in a leadership role in a related field
Proven track record of implementing marketing plans and sales strategies, resulting in business growth.
In depth understanding of the Women in Business Sector and of the associated customer segments (including typical customer requirements and appealing value propositions)
Understanding of various product solutions, segments, and value propositions within the bank’s customer base; ability to cross sell and up sell new products or programs to enhance customer uptake.
Experience in the structuring of complex financial deals; with associated ability to negotiate and close sales.
A deep understanding of risk management in a financial services organization
Computer knowledge especially spreadsheet, word &PowerPoint
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Wednesday 24th January 2024 to the email address indicated below.
Vacanciesbank@dfcugroup.com
