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Key Responsibilities /Key Deliverables

• Accountable for the end-to-end process of credit origination to disbursement for personal scheme loans

• Act as a contact for the Schemes, perform appropriate promotional, loyalty and public relations activities in the schemes, coordinating the communication in the schemes including agreed service standards, pricing, relationship team contact points and any product changes.

• Work with the personal banking team & Branch Managers including Relationship managers and Sales Coordination to drive delivery of targets through the Schemes value proposition.

• Work closely with the Risk Prevention team to ensure timely invoicing and repayment of loans taken. Pick and follow up with Branches any no repayment cases in the schemes portfolio.

• Communicate with and train the personal banking team on the product offering and requirements for the schemes, managing the quality of credit files prepared by the personal banking team.

• Ensure excellent business relationships are in place with all internal and external stakeholders, so as to add optimum value.

• Manage the respective Schemes’ customer complaints and resolution with the Branches.

• Research, review and recommend product or process changes for personal credit in line with customer needs and market changes.

• Monitor and ensure adherence to risk service standards.

• Identify and implement opportunities for cross selling different products to employees in respective schemes.