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Kampala, Uganda

Full-time

Deadline: 

December 22, 2023 at 2:00:00 PM

About the Organisation

BRAC Uganda has grown to become one of the largest non-governmental development organisations in the country since its launch in Uganda in 2006. It acts as a catalyst, creating a multitude of opportunities for people living in poverty to realise their potential to transform their own lives. BRAC Uganda specialises in taking up an idea, testing it, perfecting it and then scaling it up rapidly in a cost-efficient manner without compromising quality. We implement six programmes in thematic areas of Health, Education, Ultra-Poor Graduation, Emergency Preparedness and Response, Empowerment and Livelihood for Adolescents, and Financial Inclusion.

Job Title

Manager Customer Experience job at BRAC Uganda Bank Ltd

Job Description

Responsible for driving the customer service strategy and promoting a high quality service culture by implementing intiatives for customer retention

Duties and Responsibilities

  • Responsible for driving the customer service strategy and promoting a high quality service culture by implementing intiatives for customer retention

Qualifications and Competencies

REQUIRED QUALIFICATIONS AND SKILLS

  • Bachelor's degree in Business Administration or any other related fields At least 5 years of practical and progressive experience in customer service

  • Public speaking, oral and written communication skil

  • Decision making, interpersonal and people management skil Relationship and stakeholder management

How to Apply

Interested candidates should email their application letter, Curriculum Vitae, copies of relevant academic documents, IN PDF FILE mentioning the job tittle as the subject matter to recruitment.bracugandabankdgorac.net NOT later than Friday 22nd December, 2023. All applications should be addressed to the Head of Human Resource and Training BRAC Uganda Bank Limited. The adverts can be accessed through our Linkedin page: Click the APPLY button below to access the adverts
Note: Only shortlisted candidates will be contacted.

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