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Manager Branch Operations job at PostBank Uganda Ltd | Apply Now
Kampala, Uganda
Full Time
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Manager Branch Operations job at PostBank Uganda Ltd
About the Organisation
ostBank Uganda is a leading financial institution committed to providing accessible, affordable, and innovative banking solutions that cater to individuals, businesses, and government entities. With a strong reputation built on reliability and customer trust, PostBank has earned recognition for its inclusive banking services, particularly focusing on underserved populations, offering a range of products including savings, loans, and mobile banking. The bank fosters a work culture centered around integrity, collaboration, and customer satisfaction, offering employees opportunities for growth and development in a supportive and inclusive environment.
Founded in 1996, PostBank has evolved to become a significant player in Uganda's banking sector, adapting to technological advancements to better serve its customers through mobile banking, digital financial services, and innovative payment solutions. With a widespread network of branches and agents across the country, PostBank serves millions of customers, including those in remote and rural areas. Driven by core values of accessibility, innovation, and trust, PostBank is dedicated to corporate social responsibility efforts that focus on financial literacy, community development, and environmental sustainability. For more information, visit www.postbank.co.ug.
PostBank Uganda Limited (PBU) is a government owned bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. The bank focuses on being the market leader in advancing financial inclusion.
Job Title
Manager Branch Operations job at PostBank Uganda Ltd
PostBank Uganda Ltd
Job Description
Job Title: Manager Branch Operations (Re-advertised)
Organisation: PostBank Uganda Limited (PBU)
Duty Station: Kampala, Uganda
Reports to: Chief Retail Officer
The Manager Branch Operations will be responsible for implementing operational rigor frameworks to ensure the operational stability and effective risk control across branches. The role holder will also maintain compliance, control and change operating and service models, ensuring optimal operational levels and standards are achieved with processes clearly defined, understood and maintained across branches.
The role holder will also ensure compliance, maintain control, and adapt operating and service models, ensuring optimal operational levels and standards are achieved, with processes clearly defined, understood, and consistently applied across branches.
Duties, Roles and Responsibilities
Responsible for identifying opportunities for operational improvement, analyzing and delivering agreed corrective actions and implementing process improvements.
Responsible for delivering risk framework and controls for compliance, control and change, embedding high standards and managing risks and issues.
Responsible for initiating, advising on and overseeing all aspects of operational rigor activities, including industry driven legislation, ensuring effective and timely delivery and ongoing operational compliance.
Responsible for influencing and managing implementation of required change.
Provide robust communication and feedback to the Head of Distribution Channels and Senior Management.
Drive focus on self-service electronic channels and initiatives that ensure reduced cost of service and optimal customer convenience
Put in place the necessary measures to achieve satisfactory audit results in branches.
Ensure all people management, operational risk management and customer service management processes are adhered to.
Carry out any other duties as may be duly assigned.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A Bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, Management or any relevant field.
Possession of a Certified banking qualification or Master’s degree in a relevant field would be an added advantage.
Relevant Practical training in banking operations is essential.
A minimum of 5 years’ experience, 2 of which must have been in branch operations role.
Exceptional interpersonal and change management skills with an advanced understanding of the complexities of change
Being confident in developing and influencing relationships at all levels, with previous experience in managing business critical processes and working in a customer facing environment, where service is paramount.
Must be result-driven, analytical, and attentive to detail, with critical thinking and problem-solving skills, and the ability to think strategically and logically.
Ability to translate strategy into achievable performance objectives.
Effective presentation skills, being articulate and concise in both written and verbal communication, ensuring information is cascaded in a clear and timely manner.
Sound knowledge of general banking law and practices
The ability to demonstrate high levels of personal organisation, always delivering on time and planning effectively to deliver against goals. Proactive in providing solutions and contingencies
Self-analytical and takes accountability of own development
Business Behaviours & Financial Responsibility
Responsible for managing the Branch Operations rigor budget.
Responsible for avoiding any regulatory penalties relating to Branch Operations.
Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
Ability to demonstrate positive image and model PBU’s values and leadership behaviour.
Must be a person of impeccable professional integrity.
How to Apply
The following documents should accompany the application: Cover letter, Detailed CV, and Copies of academic documents all as one file.
Online applications addressed to Chief Human Resource Officer, PostBank Uganda.
Send application to hr@postbank.co.ug with job title as subject.
Deadline: 31st January 2025 by 5.00pm
