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Manager – Fulfilment job at MTN -Uganda | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Manager – Fulfilment job at MTN -Uganda

Kampala, Uganda



May 22, 2024 at 2:00:00 PM

About the Organisation

MTN Uganda is a subsidiary of MTN Group, a multinational telecommunications group connecting approximately 232 million people in 22 countries across Africa and the Middle East.

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Job Title

Manager – Fulfilment job at MTN -Uganda

Job Description

MTN is a leading provider of Mobile Financial Services and payment solutions with presence in 22 countries in Sub SaharanAfrica and the Middle East. As part of its strategy MTN is expending its scope of services to providing a B2C e&m-commerce platformstomerchant and consumers by leveraging MTN’s merchant base, consumer base, brand, mobile payment capabilities, mobile communication and digital service capabilities and data todisrupt the both e and m-commerce sectors. Partnerships with logistics partners plays a key role in the success of this strategy

Duties and Responsibilities

  • Develop and maintain the best last mile value proposition to both consumers and merchants

  • Provide overall operational management direction and guidance to Logistics team withing the Opco logistics.

  • Provide Insight and business strategy operational growth to the Opco.

  • Review and identify key risks, issues, and dependencies and set mitigation actions Manage budgets

  • Sign off / make decisions regarding operational changes Lead engagements with key internal and external stakeholders

  • Deliver key partnerships

  • Implement strategy

  • Operational Delivery

  • E&M commerce logistics management

  • Number of successful deliveries to customers

  • Number of last mile deliveries on a daily basis − 3pl contract management

  • E&M commerce logistics strategy (partnerships, acquisitions, warehousing etc) − Strategic partnership with delivery companies


  • Strategic Meetings

  • Participate and provide input in strategic meetings

  • Perform valuation baseline of key constraints

  • Participate in industry events that are shaping the digital evolution


  • Manage and resolve escalations that have impact on critical path of service delivery - Escalate issues that will result in significant time, scope, employee/customer or cos impacts if not resolved


  • Review performance against agreed KPIs and compliance to SLAs

  • Create and monitor plan for continuous improvement

  • Review performance of teams


  • Report on a monthly basis to management relating to progress made within thesub-division and in accordance with the measurement metrics set by the organisation

  • Report on an ad hoc basis on specific projects as and when necessary


  • Manage budgets in line with business objectives

  • Manage initiative budgets in line with business objectives Ways of Working

  • Leading by Connecting: Connect people; stimulate collaboration and growth in teams across functions, operations and different cultures. Share experience and knowledge that leads to a learning organization, creating sustainable expertise which drives the development of people and innovative products,

  • Leading by Delivery: Anticipate situations and take initiative to overcome them. The result is a swift and on time delivery of qualitative and quantitative results.

  • Leading by Vision: From analyzing the situation inside and outside the company and seeing opportunities until communicating the vision of the company including new ideas for sustainable business strategies, products, services and ways of working. The result is an inspiring vision on how to succeed in our markets with our consumers in the center.

  • Leading by Change: From embracing change until leading and facilitating the implementation of change and handling of resistance for senior people. The result is an on-time implementation of change projects and actions while maintaining a high level of motivation and commitment

  • Leading by Owning: Take responsibility for own results as well as for company results and values. Stimulate this attitude in others, make co-workers accountable. The result is pro-activity,creativity and motivation: capable people who take ownership.


Qualifications and Competencies

  • Bachelor’s degree in business administration or related fields.

  • Master’s in business administration is advantageous.


  • 7-10 years relevant experience in the eCommerce, logistics/fulfilment, or last-mile delivery & couriering is essential.

  • Deep understanding of eCommerce as a business, which includes strengths or experience in: Strong in process, commercial negotiation, logistics operations.

  • A proven track record of performing well against SLA’s;

  • Experience in creating, testing and optimizing processes real-time or near real-time; developing smart and efficient processes that solve issues before they mature into problems, and have solid experience creating and implement departmental SOP’s

  • Manage logistics partners

  • Experience managing SLA’s with logistics partners, source partners for deployment. Managing e-commerce physical goods, food, and grocery delivery operations.

  • 3rd Party logistics partner management and partnership models.

Other Specification

  • Understanding users & developing user personas

  • Drawing user journey maps for each persona

  • Designing product features & improvements

  • Continuous improvement of products

  • Attitude of Innovation, inventiveness & thought leadership

  • Capacity to work and deploy solutions and products using cutting edge technologies

  • Excellent MS Office (Word, Excel, Outlook and Power Point skills

  • Understanding of marketing processes in telecom industry

  • Worked across diverse cultures and geographies

  • Understanding of payment use case within Ghana

  • Good understanding of mobile money business, technology


  • Innovation

  • Product and project management

  • Analytical

  • Interpersonal skills

  • Communication skills

  • Continuous improvement

  • Data interpretation

  • Decision making

  • Leadership

  • Negotiations

  • People management

  • Presentation

  • Product/project management

Behavioral Qualities

  • Adaptable

  • Complete candor

  • Culturally aware

  • Emotional maturity

  • Innovation

  • Relationship building

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How to Apply

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