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Responsibilities

Operational

• Receive, assist, and direct clients in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image.

• Enter all new client’s details into the client registration system either manually or electronically.

• Checking documents, and informing applicants of additional requirements and documents.

• Ensure all loans are properly documented with accurate and complete information.

• Maintaining client’s right to privacy and confidentiality throughout the loan process.

• Attending to all customer inquiries/questions by delivering first-class customer service.

• Ensure full compliance with the Unifi credit policy.

• Ensure proper cash management.

• Ensure that clients have the right information regarding the products, promotions, and other value-added services.

• Assist the branch in achieving set KPIs and operational goals

Other

• Actively participate in all brand awareness and marketing activities

• Maintain thriving relationships with customers and stakeholders.

• Make Unifi a fun place to work!