Leader of Motorcycle Repair and Garage Center job at Swift Minds | Apply Now

Process Development:

• Design, implement, and continuously improve repair and maintenance processes to ensure efficiency and high-quality service.

• Develop standard operating procedures (SOPs) for all aspects of garage operations, including diagnostics, repairs, and safety protocols.

• Monitor and evaluate process performance, making data-driven decisions to optimize workflows and reduce turnaround times.

Spare Parts Management:

• Oversee the management of spare parts inventory, including procurement, storage, and tracking.

• Establish and maintain relationships with suppliers to ensure the timely availability of high-quality parts at competitive prices.

• Implement inventory control practices to minimize stockouts and excess inventory, and manage reordering processes effectively.

Customer Service:

• Lead and train the customer service team to provide outstanding service, addressing customer inquiries and resolving issues promptly and professionally.

• Develop strategies to enhance customer satisfaction and loyalty, including feedback mechanisms and service improvements.

• Ensure that all customer interactions are handled with a focus on professionalism, empathy, and effectiveness.

Team Leadership:

• Supervise and mentor a team of technicians and support staff, fostering a collaborative and productive work environment.

• Conduct performance evaluations, provide training, and support career development for team members.

• Schedule and allocate resources effectively to meet repair and maintenance demands.

Quality Control:

• Ensure that all repair and maintenance work meet or exceeds industry standards and company quality requirements.

• Implement and monitor quality control procedures to maintain high standards of workmanship and safety.

Reporting and Documentation:

• Maintain accurate records of repairs, parts usage, and customer interactions.

• Prepare and present reports on operational performance, inventory levels, and customer feedback to senior management.