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Sales to Retail customers with operational rigor and compliance with KYC requirements: (90%)

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.

• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.

• Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review

• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations

Customer Service (5) %

• Provide excellent timely customer service in line with Absa values and policies

• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.

• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications