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Lead Generator job at Absa Bank | Apply Now

Are you looking for bank jobs in Uganda 2024? If yes, then you might be interested in Lead Generator job at Absa Bank

Kampala, Uganda

Full-time

Deadline: 

February 29, 2024 at 2:00:00 PM

About the Organisation

Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
We’re committed to finding local solutions to uniquely local challenges and everything we do is focused on adding value. To this end, we offer our clients a range of retail, business, corporate and investment, and wealth management solutions. We also ensure a positive impact in all the countries where we operate.

We’re a truly African brand, inspired by the people we serve and determined to always be brave, passionate and ready so that we can make our continent proud.

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Job Title

Lead Generator job at Absa Bank

Job Description

Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.

Duties and Responsibilities

Key accountabilities

  • Sales to Retail customers with operational rigor and compliance with KYC requirements: (80%)

  • Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.

  • Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.

  • Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.

  • Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.


Customer Service (15) %

  • Provide excellent timely customer service in line with Absa values and policies.

  • Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.

  • Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.


Technical Experience and Capability (5) %

  • Pursue continued improvement in personal development by participating in learning and development trainings assigned.

  • Agree annual performance objectives with the line manager, including specific sales targets.

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Qualifications and Competencies

Role/Person specification

Education and experience required.

  • First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment.

  • Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.


Knowledge & Expertise:

  • Education and Experience Required

  • Based on market / country requirements

  • Minimum of diploma OR equivalent

  • A credit in math and English at O level

  • Experience of competitor products sales advantage

  • Communication and Interaction required:

  • Staff in own area (manager, subordinates, colleagues)

  • Staff outside own area

  • Internal customers (other than staff in own area)

  • External Customers

  • Knowledge & Skills: (Maximum of 6)

  • Basic knowledge of the bank’s products and services advantage

  • Basic understanding of how the Bank operates advantage

  • Knowledge of local banking policies and laws


Essential

  • Outstanding relationship and interpersonal skills

  • Strong selling and negotiation Skills

  • Strong Presentation Skills

  • Problem solving Skills

  • Team Skills

  • Communications Skills

  • sales focus


Preferred

  • Basic Legal and credit skills.

  • Thorough understanding of the financial services industry.

  • Proven sales track record in financial services or related industry.

  • Competitor product sales experience

  • Innovativeness


Education

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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