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Lead- Infrastructure and End User Support Uganda job at Old Mutual | Apply Now
Kampala, Uganda
Full-time
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Lead- Infrastructure and End User Support Uganda job at Old Mutual
Old Mutual is a leading financial services company with a mission to help individuals and businesses achieve their financial goals and secure their futures through innovative and sustainable financial solutions. With over 175 years of experience, the company is renowned for its strong reputation, trusted by millions of customers worldwide, and recognized for its excellence in insurance, investments, and retirement services. Old Mutual's work culture emphasizes collaboration, diversity, and continuous development, offering employees a dynamic environment with opportunities for growth, learning, and career advancement.
The company provides flexible work arrangements and a range of job opportunities across various sectors, promoting a supportive and inclusive workplace. Founded in South Africa in 1845, Old Mutual has evolved into a global financial powerhouse, with a presence in over 30 countries across Africa, Asia, and the Americas. The company operates a customer-centric business model that focuses on leveraging innovation, technology, and data to create personalized financial solutions. Old Mutual’s size and reach enable it to cater to a broad spectrum of clients, from individuals to businesses, across multiple sectors. Its core values—integrity, accountability, respect, and professionalism—guide all its operations and interactions.
Through its corporate social responsibility initiatives, Old Mutual invests in community development, education, health, and environmental sustainability. For more information, visit the official website at www.oldmutual.com.
Lead- Infrastructure and End User Support Uganda job at Old Mutual
Old Mutual
Provide hands-on technical leadership to facilitate the day-to-day IT needs of UAP-Old Mutual Uganda LTD. This involves managing and supporting end-user devices, servers, network infrastructure and telephony, and leading the help desk team.
Contract team-specific deliverables with the Country ICT Manager.
Manage and support all computer infrastructure (e.g., laptops, network devices, Telephony, and servers).
Perform hardware and software audits to ensure compliance with licensing and IT policy requirements (e.g., Security Compliance).
Lead the in-country help desk team, as the first point of contact for all I.T.-related issues.
Monitor and ensure performance as per the Service Level Agreements for the infrastructure, end-user support and help desk domains.
Support the Call Center Telephony Services and related software and hardware.
Identify and implement cost-saving / optimization initiatives.
Communicate effectively regarding support-related activities.
Responsible for capacity management and proactive monitoring of the production environment.
Maintain an up-to-date IT asset register.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Degree in the IT field and at least 3 years of IT experience
Leadership skills
Understanding of Network routing and switching
CCNA, ITIL or other IT Support/Cybersecurity/Networking certification will be an added advantage.
Skills
Call Center, Capacity Management, Cybersecurity, End Users, End User Support, Information Communication Technology (ICT), IT Policies, Network Infrastructures, Networking Hardware, Proactive Monitoring
Education
Bachelors Degree (B): Information Technology (Required)
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
