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Within Uganda , Remote, East Africa

Full-time

Deadline: 

December 11, 2023 at 2:00:00 PM

About the Organisation

Fundi Bots was started in 2011 by Solomon King Benge as a hobby/passion project to help students understand science through robotics.

Activities during this time were focused primarily on talks, presentations, and demonstration of robotics in classrooms, facilitated through Cafe Scientifique, an organization led by Betty Kituyi who eventually became our Regional Manager for Eastern Uganda.

Job Title

IT Assistant job at Fundi Bots

Job Description

Reporting to the Systems Administrator, the IT Support Assistant will configure, implement, and maintain various technologies managed by the Information Technology section. He or She will also focus on the administration of the network infrastructure software applications and users.

Duties and Responsibilities

Key Result Areas

IT Support

  • Manage the IT Help Desk.

  • Maintain a defects log for all IT-related issues

  • Provide on-site and remote technical support to all staff, including responding to emergency on-call requests when the need arises.

  • Set up new users Accounts and profiles and deal with all IT security related issues.

  • Set up peripherals like printers, routers, Desk phones etc.

  • Offer end user IT support for all applications and train users on their use


Hardware Maintenance

  • Ensure operation of equipment by following manufacturer's instructions; troubleshooting malfunctions; calling for repairs;

  • Install, configure and upgrade software, operating systems, applications.

  • Troubleshoot and repair various breakdowns in IT equipment and services.


Computer systems and Networks

  • Replace parts and software as required for all office IT related equipment.

  • Maintain a physical asset register for network (LAN, WAN, VPN) and server assets

  • Provide second line support for the network (LAN, WAN, VPN), server and database infrastructure.

  • Escalate system errors to the immediate supervisor.

  • Offer end user IT support for all applications and train users on their use.

  • Conduct periodic preventive maintenance of all computer and computer-related systems

  • Monitoring, maintaining and updating computer systems and Networks.

  • Enterprise System Analysis and Integration of all company systems

  • Maintaining high Data Security Measures for all the IT systems in the company

  • Technical Support including training End-User Staff on new computer systems and Applications from time to time.

  • Maintaining records of Software licenses

Qualifications and Competencies

WHO WE ARE LOOKING FOR

  • Minimum Requirements


Education:

  • Degree in computer science/ Information technology; relevant industry certifications- MCSA, CCNP,

  • CCNA Certification (Added advantage)

  • ITIL: experience working with incidents, changes, problems.


Experience

  • At least 2 years working experience in IT department

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
Only shortlisted candidates will be contacted

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