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Issuing Operations Process Support - English job at Paytech Nexus | Apply Now
Kampala, Uganda
Full-time
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Paytech Nexus is a dynamic fintech company committed to revolutionizing digital payments across Africa by providing seamless, secure, and inclusive financial solutions that empower individuals and businesses. With a strong reputation for reliability and innovation, the company has earned industry recognition for bridging the financial gap in underserved markets through cutting-edge technology and strategic partnerships. Founded in 2017, Paytech Nexus has rapidly evolved from a start-up into a regional leader in digital transactions, leveraging a robust and scalable platform that supports mobile wallets, e-commerce integration, and cross-border payments.
The organization prides itself on a forward-thinking, inclusive work culture that values creativity, continuous learning, and collaboration, offering flexible work arrangements and exciting career opportunities for professionals passionate about fintech. With a growing team of over 300 employees and operations in seven African countries, Paytech Nexus champions core values of integrity, innovation, customer-centricity, and impact. The company is deeply committed to corporate social responsibility, actively supporting financial literacy programs, youth entrepreneurship, and environmental sustainability initiatives. For more information, visit their official website at www.paytechnexus.com.
Issuing Operations Process Support - English job at Paytech Nexus
Paytech
Ensure project documentation is up-to-date, complete, and accessible to all stakeholders as well able to communicate project progress and risks to stakeholders, including senior management
Build and maintain relationships with project vendors and workstream owners, ensuring their work is aligned with project objectives and deliverables
Ensure project deliverables meet the required quality standards, including conducting final quality reviews and sign-off from the client
Help Client Rwanda and Uganda, understand the Card Issuing Value Chain
Provide input to the documentation of the processes for the operations value chain for an Issuer which includes customer onboarding, activation, transaction processing and other processes within the value chain, including reconciliation process for an Issuer
Support the Issuer with project management activities related to operational processes documentation and training.
Facilitate knowledge transfer of all the operational activities within the clients group entities (Rwanda and Uganda) through a train the trainer approach
Provide input to training material to be documented by Client Learning and Development Team
Manage and monitor project schedules, risks and ensure timely resolution of any issues or deviations from project plans
Coordinate and facilitate project meetings and project status reports with Mastercard and other stakeholders to ensure timely execution of activities
Ensure project documentation is up-to-date, complete, and accessible to all stakeholders
Communicate project progress and risks to stakeholders, including senior management
Build and maintain relationships with project vendors and workstream owners, ensuring their work is aligned with project objectives and deliverables
Ensure project deliverables meet the required quality standards, including conducting final quality reviews and sign-off from the client
Bachelor's degree in a related field (e.g., business, technology)
Expert level understanding of the card issuing value chain and the various processes within.
7+ years of experience in Issuing operations of a bank/fintech
Extensive experience working on payment product/processes and new issuer launches in multiple markets in SSA region
Strong knowledge of process design methodologies
Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders
Strong problem-solving & analytical skills, with the ability to identify & manage project risks
Experience managing schedules and resources, with a focus on delivering projects on time to the required quality standards.
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