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Intern: Customer Experience job at Sage | Apply Now
Johannesburg, South Africa
Full Time
Are you looking for Graduate Trainee jobs in South Africa 2025 today? then you might be interested in Intern: Customer Experience job at Sage
About the Organisation
Sage is a global FTSE 100 technology company that supports millions of small and medium-sized businesses around the world. Known for innovation, cutting-edge AI-powered solutions, and exceptional customer service, Sage is a leader in accounting, payroll, HR, and financial technology. The company values creativity, diversity, and employee growth, making it one of the best places to work according to Glassdoor’s 2024 ranking.
Job Title
Intern: Customer Experience job at Sage
Sage
Job Description
The Customer Experience Intern will be responsible for making outbound calls to existing Sage customers, resolving outstanding issues, and educating them on navigating contact channels like the IVR system and customer portals. The role includes administrative support, communication with internal teams, and gathering trends to enhance customer experience. Interns will gain valuable insight into customer operations and develop both technical and interpersonal skills.
This internship is hybrid, with three days per week in the Midrand office. The internship begins on 1st August 2025 and runs for 12 months.
Duties, Roles and Responsibilities
Call and engage with Sage customers
Update internal systems and resolve outstanding account issues
Educate customers on available support tools and contact channels
Perform administrative tasks and credit queries
Deliver feedback on trends observed during customer interactions
Collaborate with internal teams to ensure smooth customer resolutions
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Educational Requirements:
Grade 12 / Matric Certificate (Essential)
Diploma or Degree (advantageous)
Skills and Competencies:
Basic proficiency in Microsoft Office
Excellent verbal and written communication
Strong telephonic etiquette
Interpersonal skills with a customer-oriented mindset
Knowledge of accounting, payroll, or HR environments (advantageous)
Proactive attitude with a desire to learn and grow
Clear criminal record
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
For assistance or accommodation during the application process, email: earlycareers@sage.com
