Information Technology (IT) Assistant job at War Child Holland | Apply Now

Roles and Responsibilities;

• Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.

• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, Modem, etc to prevent faults occurring.

• Carry out new installations and routine maintenance tours of ICT equipment.

• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.

• Assist with the installation of the software packages, basic repair/maintenance of computer hardware and other equipment.

• Train war Child staff on email system, utilization of other IT software systems

• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.

• Assist in the drafting of memoranda and technical documentation on ICT matters and equipment operating procedures. 

• Provide Technical support to procurement of IT equipment and certification on delivery  to facilitate payments to suppliers

• Evaluate needs for upgrading and eventually replacing ICT equipment in the offices, to meet with War Child standards.

• Support the identification of risks, issues and concerns related to ICT and timely inform management for decision making

• Carry out administrative duties, within the area of competence

• Maintain a record of all equipment received for repairs and maintenance

• Support to maintain an inventory schedule of all IT equipment and software in use and in the store, through diagnosing their status and performance

• Timely respond to and resolve IT service outages by determining the probable cause, contacting the service providers where necessary and escalating to management if necessary

• Perform other duties as required or as assigned by line manager.