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Kampala, Uganda

Full-time

Deadline: 

December 10, 2023 at 2:00:00 PM

About the Organisation

Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. The Aga Khan University Hospital, Nairobi Outreach Division is a rapidly growing network of 52 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to specialists, qualified medical officers, highly-experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as imaging services. There is high expectation for staff to provide high quality professional services.

Job Title

ICT Support Engineer job at Aga Khan University Hospital

Job Description

The Aga Khan University Hospital, Nairobi in conjunction with the Aga Khan Health Service in Uganda seek to recruit the following positions to be based at our new Medical Center Nakawa in Kampala, Uganda.

Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. The Aga Khan University Hospital, Nairobi Outreach Division is a rapidly growing network of 52 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to specialists, qualified medical officers, highly-experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as imaging services. There is high expectation for staff to provide high quality professional services.

Duties and Responsibilities

The ICT Support Engineer job at Aga Khan University Hospital is a challenging and rewarding position that requires a combination of technical skills, interpersonal skills and problem-solving abilities. The main duties of the ICT Support Engineer are:

  • To provide technical support and troubleshooting for the hospital's ICT systems, including hardware, software, network, security and telecommunication devices.

  • To install, configure, maintain and upgrade the hospital's ICT equipment and software, ensuring compliance with the hospital's policies and standards.

  • To monitor and evaluate the performance and availability of the ICT systems, identifying and resolving issues in a timely manner.

  • To liaise with external vendors and service providers, coordinating the delivery and installation of ICT products and services.

  • To train and assist the hospital staff in using the ICT systems and applications, ensuring optimal utilization and user satisfaction.

  • To document and report on the ICT activities, incidents and projects, maintaining accurate records and inventories.

Qualifications and Competencies

The qualifications of the ICT Support Engineer are:

  • A bachelor's degree in computer science, information technology or a related field, or equivalent work experience.

  • At least three years of experience in providing ICT support in a complex and dynamic environment, preferably in a healthcare setting.

  • Proficient in various operating systems, applications, databases, network protocols and security tools.

  • Excellent communication, collaboration and customer service skills.

  • Ability to work independently and as part of a team, under pressure and with minimal supervision.

  • Willingness to learn new technologies and adapt to changing needs.

How to Apply

Interested candidates can find a detailed job description and other requirements for the advertised positions on our website at https://www.aku.edu/vacancies/Pages/search-jobs.aspx

All applications should be accompanied by a cover letter and curriculum vitae iii. All applications should be addressed to the Manager, Human Resources via email to kampala.recruitment@aku.edu so as to reach as not later than 10th December 2023.

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