ICT Officer job at Q-Sourcing | Apply Now

ICT Infrastructure Management:

• Maintain and oversee the organization’s ICT infrastructure, including hardware, software, networks, and AV systems.

• Ensure the smooth operation of work stations, and peripheral devices.

• Monitor network performance and security to prevent potential issues or breaches.

• Hardware setup, maintenance, and troubleshooting

• Internet connectivity, speed, and troubleshooting

• Maintain up-to-date hardware and peripheral inventory including type, serial numbers, location, etc

Software and Application Support:

• Provide technical support for software applications used within the organization, troubleshooting issues and resolving user problems.

• Coordinate software updates, patches, and installations to keep systems up-to-date and secure.

• Security protocols and end-user training

ICT Training and Capacity Building:

• Conduct training sessions and workshops to enhance staff’s ICT skills, knowledge and security protocals.

• Develop training materials and resources tailored to different skill levels and job roles.

• Offer ongoing support and guidance to staff to promote ICT proficiency and confidence.

• AV setup, maintenance, and end-user training and support

• Manage end-user “Help Desk” to facilitate efficient use of IT assets

ICT Strategic Planning and Development:

• Collaborate with Communications and IT Manager to develop and implement ICT strategies aligned with organizational goals.

• Identify, assess and present opportunities for ICT improvements and innovation to enhance operational efficiency and effectiveness.

• Stay updated on emerging technologies and trends, recommending relevant ICT solutions to meet organizational needs.

• This position requires a proactive individual with excellent technical skills, strong problem-solving abilities, and a commitment to supporting the mission and values of LEAD4Africa.