ICT Manager – Service Management job at Diageo | Apply Now

Diageo Digital & Technology (DT) is a multi-functional, digital delivery function established to liberate and equip markets to deliver the Diageo’s Strategic Priorities. This is achieved through:
• Putting our customers at the heart of delivery
• World class end to end process execution
• Generating performance enhancing insights from data
• Providing CPG leading digital capabilities and solutions
• Responding to and embracing change
D&T plays a critical role in enabling Diageo’s digital agenda through delivering our strategic priorities in many areas, including E-Commerce, Digital Marketing, Demand Sensing and Manufacturing Optimization .
The Technology Engagement Team sits within the Enterprise Services team and the aim is to enable greater stability and security through a structured and consistent approach to delivering IT operations. The D&T Enterprise Services organization is responsible for running a resilient and secure technology landscape at agreed service levels, at lowest cost, securely and compliantly, while improving performance.
The Technology Engagement team is responsible for ensuring that all services required at a Diageo site are delivered as agreed with continuous improvement and to deliver successful day to day business engagement.
The Technology Engagement Lead role is a business-facing role with a requirement for technical understanding, but more importantly, the ability to understand and communicate effectively with the business. The role ensure effective and efficient delivery of new tech deployments, ongoing service, support, stability and compliance across their markets.
About the role
Financial
Financial responsibility for managing and supporting the following to agreed scope, timescales and budgets:
• Working with the central D&T Finance team to ensure oversight and coordination of the market D&T budget AOP (annual operating plan) and financial O&R (Opportunities and Risks) reporting.
• Oversight of project budgets for in scope service delivery / enterprise projects and discrete pieces of work carried out in market and managed through the local AOP.
• Ensuring the right CAPEX and budget approval processes within the markets, and feeding back to central project teams to ensure accurate milestone reporting at agreed frequencies.
• Ensuring that locally managed purchase orders and good receipting processes are carried out in a timely and compliant manner and working in partnership with the Regional IT Cost Center Manager for those purchase orders managed centrally by the Operational Excellence team.
• Identify and execute against cost optimization in the delivery of services and enable company cost reduction
Markets
Markets : Kenya and Uganda
The role will be based in Kenya or Uganda market but have accountability and responsibility for IT operations and technology engagement within both Kenya and Uganda markets. It is expected that the role supports and has a high level insight of the complexities of both markets and also contributes to other activities (Championship Model) across the regional / global sites either virtually or through limited travel and other activities across the wider Regional D&T EE team.
Purpose of Role
The primary function of this role is to support the markets (Kenya and Uganda) to ensure a high-quality employee experience related to D&T Technologies and Services in the region.