Head of Operations job at Future Options | Apply Now

Coordinate the development and review of the annual department work plan in line with the projected business growth.

Put in place an effective centralized operations function for Pride's cash management, trade services, payments, clearing, reconciliation, etc. to ensure efficient support to the business in line with service level agreements and the Pride’s policies and strategy.

Responsible for re-engineering business processes to improve customer experience and ensure cost effectiveness.

Ensure compliance with regulatory requirements relating to Banking Operations.

Design, develop and keep updated the Pride's operations manual and ensure compliance to all operational guidelines, processes and procedures.

Ensure that effective documentation of user guides and implement operational improvements to reduce operational costs, tighten controls, and improve service quality and customer service.

Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Pride’s exposure to fraud and losses.

Manage operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.

Manage a business continuity plan for service delivery of the operations function

Champion strategic implementation of the service delivery plan to ensure best customer experience in line with Pride’s standards and metrics.

Devise & drive focus on self-service payments initiatives that ensure reduced cost of service and optimal customer convenience.

Prepare the departmental annual budget and monitor monthly performance of the Business Unit with respect to the forecast budget and make periodic reports

Provide overall strategic and supervisory leadership to the department and lead in the implementation of the performance management and Human Resources practices of Pride.