Head of Operations job at Future Options Consulting | Apply Now

Strategic Planning: Working closely with senior management to develop and implement operational strategies that align with the company's overall goals and objectives.

Process Improvement: Identifying opportunities to streamline processes, improve workflows, and enhance operational efficiency. Implementing best practices and methodologies to optimize resource utilization and reduce costs.

Resource Management: Managing human, financial, and technological resources to support business operations effectively. This includes workforce planning, budgeting, and resource allocation.

Quality Control: Establishing and monitoring quality control measures to ensure products or services meet customer expectations and regulatory requirements. Implementing quality management systems and continuous improvement initiatives.

Supply Chain Management: Overseeing the end-to-end supply chain, from sourcing raw materials to delivering finished products or services to customers. Managing vendor relationships, inventory levels, and logistics to minimize costs and maximize efficiency.

Risk Management: Identifying potential risks and developing strategies to mitigate them. This may include operational risks, supply chain disruptions, regulatory compliance issues, and cybersecurity threats.

Health and Safety: Ensuring compliance with health and safety regulations to maintain a safe working environment for employees and customers. Implementing policies and procedures to prevent accidents, injuries, and occupational hazards.

Customer Service: Collaborating with customer service teams to ensure timely and effective resolution of customer inquiries, complaints, and issues. Monitoring customer satisfaction metrics and implementing improvements to enhance the customer experience.

Technology Integration: Leveraging technology to streamline operations, improve data visibility, and enhance decision-making processes. Implementing and optimizing enterprise resource planning (ERP) systems, automation tools, and digital solutions.

Performance Monitoring: Establishing key performance indicators (KPIs) to measure operational performance and track progress towards goals. Analyzing performance metrics and making data-driven decisions to drive continuous improvement.