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Kampala, Uganda
Full-time
On 6th December 2018, it was announced that NIC Bank, an institution with a rich history of retail banking; and CBA Bank, a forerunner of innovation in the banking space, would be merging to form a new bank with unmatched strength, expertise and regional reach.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Head of Commercial Services job at NCBA Bank
NCBA Bank
Reporting to the Head of Technology & Operations, the purpose of the role is to strategically manage the Commercial Services function of the Country so as to ensure best practices are adopted and observed in corporate property management, country sourcing/acquisition services, supplier/vendor management, safety and healthy environment maintenance, transport and Courier services, bank records management and general administration activities oversight.
Key Accountabilities (Duties and Responsibilities)
Financial
Expense management goals
Property income targets
Frauds & Operational Losses targets
Internal business processes
Objective on property maintenance system
Productivity or resource utilization standards or benchmarks
Quality administrative support
Quality procurement services
Audit ratings
ORSA ratings
Implementation of change / investment projects or programs
Sound administration Processes
Standards for maintaining office equipment (SLAs)
Customer
Property management service standards or benchmarks
Timely Reporting
Procurement TATs
Complains Resolutions
Staff Engagement
Quarterly Contracts Reviews
Learning and growth
Continuous Development for both team and self
Team Succession Planning
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Academic:
Bachelor’s degree – Upper Second or GPA 3.0. (Preferably in Science or Business Related
Courses)
Professional:
Membership of related professional body.ie. PSBT
Desired work experience:
Five years’ relevant post-qualification experience in a medium to large corporate organization.
Proficiency in use of relevant MS Office applications.
Ideal Job competencies
Technical Competencies
Leadership
Team Performance Management
Organization Development
Property Management
Governance
Industry Knowledge
Leadership to nurture and sustain employee satisfaction, and to manage changes.
Performance Management to optimize own and team's productivity
Organization development to effectively structure the unit for optimal performance
Technical skills to effectively perform and/or guide performance of property management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
Knowledge and experience in modern property management practices to provide visionary guidance on strategic changes to support business performance.
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Keep informed on market trends and trade conditions on various supplies, projects and services
Behavioural Competencies
Interpersonal Skills
Self-empowerment
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
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