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Kampala, Uganda

Full-time

Deadline: 

17 Nov 2023

On 6th December 2018, it was announced that NIC Bank, an institution with a rich history of retail banking; and CBA Bank, a forerunner of innovation in the banking space, would be merging to form a new bank with unmatched strength, expertise and regional reach.

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.

Head of Commercial Services job at NCBA Bank

NCBA Bank

Reporting to the Head of Technology & Operations, the purpose of the role is to strategically manage the Commercial Services function of the Country so as to ensure best practices are adopted and observed in corporate property management, country sourcing/acquisition services, supplier/vendor management, safety and healthy environment maintenance, transport and Courier services, bank records management and general administration activities oversight.

Key Accountabilities (Duties and Responsibilities)

Financial

  • Expense management goals

  • Property income targets

  • Frauds & Operational Losses targets


Internal business processes

  • Objective on property maintenance system

  • Productivity or resource utilization standards or benchmarks

  • Quality administrative support

  • Quality procurement services

  • Audit ratings

  • ORSA ratings

  • Implementation of change / investment projects or programs

  • Sound administration Processes

  • Standards for maintaining office equipment (SLAs)


Customer

  • Property management service standards or benchmarks

  • Timely Reporting

  • Procurement TATs

  • Complains Resolutions

  • Staff Engagement

  • Quarterly Contracts Reviews

  • Learning and growth

  • Continuous Development for both team and self

  • Team Succession Planning


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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Academic:

  • Bachelor’s degree – Upper Second or GPA 3.0. (Preferably in Science or Business Related

    Courses)


Professional:

  • Membership of related professional body.ie. PSBT


Desired work experience:

  • Five years’ relevant post-qualification experience in a medium to large corporate organization.

  • Proficiency in use of relevant MS Office applications.


Ideal Job competencies

Technical Competencies

  • Leadership

  • Team Performance Management

  • Organization Development

  • Property Management

  • Governance

  • Industry Knowledge

  • Leadership to nurture and sustain employee satisfaction, and to manage changes.

  • Performance Management to optimize own and team's productivity

  • Organization development to effectively structure the unit for optimal performance

  • Technical skills to effectively perform and/or guide performance of property management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.

  • Knowledge and experience in modern property management practices to provide visionary guidance on strategic changes to support business performance.

  • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Keep informed on market trends and trade conditions on various supplies, projects and services


Behavioural Competencies

  • Interpersonal Skills

  • Self-empowerment

  • Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

  • Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.


APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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