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Kampala, Uganda

Full-time

Deadline: 

November 14, 2023 at 2:00:00 PM

About the Organisation

Fido is a Canadian mobile network operator owned by Rogers Communications. Since its acquisition by Rogers in 2004, it has operated as a Mobile virtual network operator using the Rogers Wireless network. Fido's logo is a yellow doghouse.

Job Title

Head of Collections job at Fido

Job Description

Develop and implement collection strategies

Duties and Responsibilities

What you will do

  • Manage a team of call agents

  • Develop and implement collection strategies

  • Monitor and ensure KPIs are being met

  • Continuously improve the collection process for greater efficiency

  • Ensure that all elements of the collection process are compliant with the regulatory requirements of Uganda's laws

  • Run the legal process with customers when they are taken to court

  • Manage communications with the lawyers, courts, bailiffs and customers

  • Be present at court when the customer is summoned to court

  • Continuously review and improve all communications across IVR, SMS, Email and call scripts

  • Weekly reporting on the collections process and performance to the Head of Operations/Director of Collections

  • Bi-weekly reporting on collections performance to group management

Qualifications and Competencies

Who you are

  • Experience managing a call center

  • Familiarity with collections

  • Basic level of data analytics

  • Good understanding of the Ugandan market

  • Worked in financial services

  • Industry knowledge of credit in the consumer, MSME, and small business market

  • Ability to manage a big team of call agents

  • Comfortable with CRMs/Dashboards

  • Worked across different regions in Uganda (Nice to have)

  • Worked with group management (Nice to have)

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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