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Kampala, Uganda



May 22, 2024 at 2:00:00 PM

About the Organisation

Stanbic Uganda Holdings Limited (SUHL) is part of the Standard Bank Group, Africa’s largest Bank measured by footprint and assets. The company (SUHL) is comprised of 5 subsidiaries which include: Stanbic Bank Uganda Limited: - the leading commercial bank in the country, Stanbic Properties Limited: - a real-estate company , SBG Securities Uganda Limited : - an investment and brokerage firm, Stanbic Business Incubator Limited: - an enterprise development institution and FlyHub Uganda Limited: - a technologies and innovations company.

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Job Title

Head, Shared Services job at Standard Bank

Job Description

To lead, develop and manage the Holdings and Subsidiaries Services business in Stanbic Uganda, ensuring the business operates within all regulatory and legislative frameworks and delivers consistent, high-quality service to all clients. Participate in the leadership and management of the SUHL business across all businesses to contribute to the long-term sustainability and profitability of the business. To manage a portfolio of strategic projects and change programmes, across the SUHL business functions, by engaging with and supporting project teams consisting of executives, leaders, along with their identified representatives, including risk mitigation and conflict resolution. Scope potential current and future capabilities that can be delivered centrally for economies of scale, effectiveness and standardization taking into cognizance the business metrics or requirements. Design and communicate changes affecting business processes and organisational changes to achieve the strategic objectives of the business.

Duties and Responsibilities

  • Act as the senior point of escalation for SUHL and Subsidiaries. Report progress to CE and represent CE at relevant forums.

  • Contribute to the development of annual business plan for SUHL which will operationalise the SUHL strategy by developing specific, actionable plans and executing identified projects that will contribute to the attainment of the strategy and objectives

  • Contribute towards the achievement of financial targets by monitoring adherence to the business models and service to clients to ensure the profitability of the business.

  • Engage with members of the Finance team for complex or expensive business cases to ensure that the benefits case is adequately challenged and sound, by monitoring ongoing project spend against deliverables, timelines and highlighting all key concerns to the project owners.

  • Determine that there are an appropriate number of Key Persons within the SUHL business, with appropriate job descriptions and KPIs to ensure the business operates within the regulatory framework.

  • Direct the provision of efficient and accurate Procurement services for the Subsidiaries ensuring consistent and high-quality work that is compliant with all the regulatory requirements to attain high client service levels.

  • Plan, manage and monitor the utilisation of resources across the portfolio including business resources, external consultants, contractors and other vendor resources, by working with stakeholders to update resourcing forecasts on a monthly basis.

  • Engage with the regulator, as required, to ensure that all regulatory obligations are met through the implementation of effective controls in line with all licensing obligations, anti-money laundering requirements, local legislation as well as legislation to ensure full compliance and maintenance of the SUHL operating licence.

  • Monitor and ensure the implementation of and adherence to company standards, policies and procedures, ensuring that they are compliant with the relevant legislation and regulation, identify and address areas of concern to ensure that SUHL operates within the prescribed frameworks.

  • Provide inputs into the formulation of the SUHL Strategy, in line with the overall Country strategy, by providing jurisdictional expertise and strategic insights.

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Qualifications and Competencies

  • First Degree Business Commerce, MBA

Work Experience:

  • More than 10 years at Extensive Senior Management experience in a Financial Services or Service delivery environment.


  • Total number of years' experience, 15 years

Additional Information

Behavioral Competencies:

  • Directing People

  • Embracing Change

  • Empowering Individuals

  • Establishing Rapport

  • Exploring Possibilities

  • Making Decisions

  • Providing Insights

  • Taking Action

  • Team Working

  • Upholding Standards

  • Valuing Individuals

Technical Competencies:

  • Business Acumen (Audit). The ability to understand the current and future organizational environment including the economical and regulatory impact to inform risk assessment and recommendations on appropriate control and quality frameworks

  • Customer Understanding . The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

  • Product Knowledge .Knowledge and understanding of the features, benefits and pricing of the products and services on offer to customers.

  • Compliance. The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply.

  • Risk Management. Demonstrates knowledge and understanding of risk management methodologies, tools, governance structures and regulatory requirements for good management of risk.

  • Risk/ Reward Thinking. The ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes.

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How to Apply

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