Graduate Trainee job at True North Consult | Apply Now

Financial & New Business Growth

• Efficiently and effectively execute on assigned duties.

• Marketing/selling of bank products & Services to both potential and existing customers.

• Identify business improvement opportunities and communicate them to the assigned supervisor as applicable and by so doing actively contribute to the growth and development of the Bank’s business.

• Internal Controls, Processes & Procedures

• Carry out duties assigned duties against laid down. processes and procedures, and within set limits and TAT.

• Participate as an active member in the Graduate Management Program.

• Observe all policies, procedures and demonstrate a way behaviors and values.

• Make sound judgments and make effective, timely decisions.

• Successfully manage and complete all assigned projects and assessments as set requirements.

• Commit to be available to work in any department within the Bank.

• Accurately maintain and update personal portfolio of evidence to ensure all learning received (both on and off the job) is captured over the program period.

Customer Experience

• Maintain high level customer service standards at all times.

• Maintain TAT in all areas of performance and a high customer service standard at all times, in the banking halls, written communication and on telephone.

• Offer timely and quality service as stipulated by Bank procedure, and report/ escalated appropriately on provided platforms.

• Ensure follow up on customer queries and provide feedback promptly at all times.

• Keep self-updated on existing and new products, to offer customers informed advice and cross sell appropriately.

Learning and growth

• Ensure personal growth by continuous learning/training for self through E-learning, internal & external training activities. Career growth enhancement for self through personal development initiatives.i.e.job shadowing to learn other roles.

• Take responsibility for and commit to continuous self-development throughout the 12-month duration of the program in order to achieve a high level of competence as outlined by the program specifications.

• Adopt to different working environments and team cultures.

• Work with assigned supervisor to maintain a performance rating of meet and preferably exceed set expectations.

• Attend and pass all core training prerequisites and programs within the specified time-frames.

• Willingly and continuously share knowledge and learning with program peers as well as coaches and program managers.

• Be positive and courageous and seek opportunities to learn and develop.

• Inspire and influence others.