General Manager (Deal Origination / Collections / Operations / Management) job at CA Global Headhunters | Apply Now

Product and systems knowledge:

• Ensure full understanding of the businesses operating systems and applications and become the custodian of Access’s product and systems knowledge.

• Ensure that all staff are appropriately trained and updated in terms of product and system knowledge.

Deal inflows and processing:

• Ensure that all relevant staff are appropriately trained on the deal origination processes.

• Ensure that all client applications and deals received per branch and per agent are appropriately logged and that volumes and speed of processing is regularly monitored and managed.

• Ensure that deal turnaround time from receipt to disbursement is appropriately monitored and managed.

• Ensure that all deals are loaded onto PSM with correct instalments and terms recorded prior to disbursement.

• Facilitate the audit of all deals received to ensure compliance and to ensure zero tolerance for audit errors.

• Ensure that all consolidation deals are recorded, cheques are collected and deposited to the respective supplier’s accounts, third party settlement letters are prepared, applicable third-party uploads are cancelled before disbursement of the balance of the application and turnaround time herein is closely monitored and managed.

• Ensure that bank letters for disbursements are prepared, signed and delivered to all banks on time and whenever there is a delay liaise with the service centres to avoid clients calling in enquiring about their money.

Collections functions:

• Maintain overall responsibility for effective management of the entire credit control function.

• Daily monitoring and management of credit control activities and results.

• Daily, weekly and monthly reporting on collections results

Operational management:

• Maintain overall responsibility for the entire back office team and their respective functions.

• Operationally monitor internal and external customer service levels, in consultation with any identified internal and external stakeholders.

• Recommend strategies for improving operations of the department.

• Maintain ongoing and updated knowledge of all Standard Operating Procedures (“SOPs”) and become the custodian thereof.

• Prepare weekly and monthly reports including overseeing monthly internal audit reports.

• Arrange management meetings and provide input to steer the business towards achieving its objectives.

• Maintain responsibility for management of the company’s assets, including motor vehicles and computer equipment.

• Track pool car usage, expiry date for tax clearances and insurances and ensure that the vehicles are serviced and road worthy at all times.

• Maintain control and oversight over all creditors’ payments.

Staff management:

• Conduct staff training from time to time and provide ongoing support.

• Management of the performance of all members of your team, including drafting, monitoring and evaluating key performance indicators for each role within the team.

• Aligned with this, you will also be responsible for regular assessment of individual performance, including formal performance appraisals and management of poor performance.

IT and physical environment:

• Maintain responsibility for all IT functions and the physical environment within the business, in consultation with Group IT.

• Identify and attend to any queries on the system timeously.

Provide support to CEO:

• Provide operational support to the CEO, as may be required from time to time, in addition to the aforementioned functions and responsibilities.

• Fulfil the role of CEO role in cases where the CEO is unavailable, on leave or incapacitated.