Front office Manager job at Zara Garden Hotel and Apartments | Apply Now

Recruiting, training and supervising staff

Promoting and marketing the business, including developing ways to attract new customers

Maintaining statistical and financial records

Planning maintenance work, events and room bookings

Liaising with maintenance and other specialist contractors

Meeting guests and responding to complaints and queries

Handling customer complaints and queries

Control of front desk tidiness and availability of all necessary stationery and material including pens٫ forms and informative leaflets

Ensuring timely and accurate customer service

Scheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agents

Training and supporting office staff

Handling complaints and specific customers’ requests

Monitoring stock and order office supplies and troubleshooting emergencies

Managing mail distribution

Organizing office budge

Managing records of office expenses and costs