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Front office Manager job at Zara Garden Hotel and Apartments | Apply Now

Are you looking for Hospitality jobs in Uganda 2024? If yes, then you might be interested in Front office Manager job at Zara Garden Hotel and Apartments

Kampala, Uganda

Full-time

Deadline: 

March 29, 2024 at 2:00:00 PM

About the Organisation

Welcome to the best five-star deluxe hotel and apartments in Kampala, Uganda. Zara Garden Hotel & Apartments offers standard, studio, one to three-bedroom suites, and penthouse suites with en-suite bathrooms, flat-screen TVs, work desks, and more. Our homes also feature an outside balcony, perfect for enjoying the Kampala skyline.

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Job Title

Front office Manager job at Zara Garden Hotel and Apartments

Job Description

Ensuring timely and accurate customer service
Scheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agents

Duties and Responsibilities

  • Recruiting, training and supervising staff

  • Promoting and marketing the business, including developing ways to attract new customers

  • Maintaining statistical and financial records

  • Planning maintenance work, events and room bookings

  • Liaising with maintenance and other specialist contractors

  • Meeting guests and responding to complaints and queries

  • Handling customer complaints and queries

  • Control of front desk tidiness and availability of all necessary stationery and material including pens٫ forms and informative leaflets

  • Ensuring timely and accurate customer service

  • Scheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agents

  • Training and supporting office staff

  • Handling complaints and specific customers’ requests

  • Monitoring stock and order office supplies and troubleshooting emergencies

  • Managing mail distribution

  • Organizing office budge

  • Managing records of office expenses and costs

Enroll for QuickBooks Accounting Course

Qualifications and Competencies

  • 3+ years' experience of working on a Front Desk Manager or Reception Manager position

  • Profound experience in customer service٫ office management and basic bookkeeping procedures

  • Good experience with office machines (such as fax machines and printers)

  • Good practical knowledge of MS Office٫ particularly Excel and Word٫ and proficiency in English (oral and written)

  • Strong communication and interpersonal skills

  • Good organizational٫ multitasking and problem-solving skills

  • Efficient and professional operation of all front desk team members.

Enroll for CPA Uganda Course

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
SEND RESUME TO: hr@zaragardenhotel.com

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