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Front Office Customer Service Administrator job at Career Directions Limited (CDL) | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Administrative jobs in Kenya 2025 today? then you might be interested in Front Office Customer Service Administrator job at Career Directions Limited (CDL)
About the Organisation
Career Directions Limited (CDL) is a reputable talent acquisition and human capital development firm offering full-time, part-time, and project-based recruitment services. This opportunity is with one of their clients operating in the medical sector, specializing in orthopedic and rehabilitation products.
Job Title
Front Office Customer Service Administrator job at Career Directions Limited (CDL)
Career Directions Limited (CDL)
Job Description
Reporting to the Sales and Marketing Manager, the Front Office Customer Service Administrator will provide exceptional customer service to walk-in clients, callers, and email correspondents. The role involves coordinating appointments, managing order processes, offering product guidance, conducting follow-up calls, handling customer complaints, and collecting feedback. Additionally, the incumbent will support social media marketing activities, assist in awareness creation and training, and maintain accurate reporting on customer interactions, complaints, and product performance.
The position plays a key role in linking customer needs with the sales, logistics, and clinical departments while ensuring smooth front office operations and upholding a professional brand image.
Duties, Roles and Responsibilities
Customer Service and Support:
Attend to walk-in customers, respond to calls and emails.
Offer information about orthopedic and rehabilitation products.
Process point-of-sale transactions and coordinate order fulfillment.
Schedule appointments for fittings or consultations.
Support to Sales and Marketing Teams:
Liaise with logistics, sales, and clinical departments.
Prepare documentation and assist with order tracking and special requests.
Outbound Sales and Promotion:
Make calls to clinics, hospitals, physiotherapists, and pharmacies.
Follow up on leads from campaigns and referrals.
Promote and sell company products.
Customer Feedback Collection:
Gather feedback via surveys, follow-up calls, and emails.
Categorize and escalate feedback and complaints where necessary.
Generate feedback and complaints reports for internal use.
Complaint Management:
Log and track complaints.
Resolve front-line issues and escalate complex ones.
Communicate clearly with clients throughout the resolution process.
Social Media Marketing:
Collaborate with designers for content creation.
Manage and post on platforms like Facebook, Instagram, LinkedIn, TikTok.
Monitor trends and update product listings on e-commerce platforms.
Product Awareness and Training:
Provide basic product information to clients.
Update display and promotional materials.
Participate in internal product training and share updates with clients.
Reporting:
Prepare daily, weekly, and monthly reports on visits, feedback, sales, calls, and complaints.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Educational Requirements:
Diploma or Bachelor’s Degree in Sales and Marketing, Customer Relations, Business Administration, or a related field.
Experience:
2–3 years’ experience in administration or front office roles, preferably in the medical field or related industries.
Experience working with CRM systems and client relationship management.
Skills:
Excellent communication and customer service skills
Strong problem-solving, organizational, and administrative abilities
Competence in office software and sales systems
Basic marketing and social media skills
Personal Attributes:
Professionalism, integrity, and adaptability
Proactive and solution-oriented
Strong interpersonal and teamwork capabilities
Ability to handle pressure while maintaining a helpful demeanor
Key Competencies for the Role:
Empathy, attention to detail, initiative, collaboration
Effective use of digital tools and CRM systems
Ownership of front-desk and support responsibilities
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
