Front Desk Officer job at True North Ltd | Apply Now

Key Duties and Responsibilities:   

Excellent Customer Satisfaction and Experience

• Tasked with receiving visitors as walk-ins / callers, welcoming, sitting and drawing to the attention of the relevant office in a professional courteous and helpful manner. Ensure comfort sitting and waiting for incoming visitors.

• Ascertain the scheduled times and calendar dates for all appointments for both walk-ins and call ins.

• Excellent Inquiry resolution &Complaints management.

• Ensuring that the reception area is very clean and well arranged in liaison with support staff

Records Keeping, Parcel storage & Dispatch Management          

• In charge of receiving, recording and summarizing in coming applications, Invoices, Mails, Court orders etc.

• Ensuring that all documents, Parcels and correspondences received are secure and directed to the responsible office.

• Manage the attendance, correspondence’s book or register.

Reporting  

• Producing weekly and monthly reports on all the activities mentioned above for management review and action consideration.

• Reporting faults on office equipment used at the front desk to the person responsible for corrective action.

Support on projects

• Perform any other lawful duties as assigned by the supervisor or higher authorities

Compliance & Adherence to Company process

• Ensuring that all internal processes are adhered and followed.