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Front Desk Administrator Uganda Life job at Old Mutual | Apply Now
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Front Desk Administrator Uganda Life job at Old Mutual
Kampala, Uganda
Full-time
Old Mutual is a leading financial services company with a mission to help individuals and businesses achieve their financial goals and secure their futures through innovative and sustainable financial solutions. With over 175 years of experience, the company is renowned for its strong reputation, trusted by millions of customers worldwide, and recognized for its excellence in insurance, investments, and retirement services. Old Mutual's work culture emphasizes collaboration, diversity, and continuous development, offering employees a dynamic environment with opportunities for growth, learning, and career advancement.
The company provides flexible work arrangements and a range of job opportunities across various sectors, promoting a supportive and inclusive workplace. Founded in South Africa in 1845, Old Mutual has evolved into a global financial powerhouse, with a presence in over 30 countries across Africa, Asia, and the Americas. The company operates a customer-centric business model that focuses on leveraging innovation, technology, and data to create personalized financial solutions. Old Mutual’s size and reach enable it to cater to a broad spectrum of clients, from individuals to businesses, across multiple sectors. Its core values—integrity, accountability, respect, and professionalism—guide all its operations and interactions.
Through its corporate social responsibility initiatives, Old Mutual invests in community development, education, health, and environmental sustainability. For more information, visit the official website at www.oldmutual.com.
Front Desk Administrator Uganda Life job at Old Mutual
Old Mutual
Temporary employee who will promote and maintain a high quality, professional and customer-centric company image to customers and other stakeholders, provide excellent client experience to customers and Business stakeholders, work as part of a team in the implementation of the customer experience strategy and the overall strategic objectives of the business and achieve the set KPIs, client retention, premium collections and business growth targets.
Effecting high quality engagements for walk-in clients as per the set objectives and standards.
Responsible for always maintaining a pleasant ambience & look-and-feel of the front office.
Cultivating pleasant customer relationships through building quick rapport, pleasant engagements & empathy.
Developing and maintaining positive internal services and work relations with colleagues and stakeholders
Implementing the complaint management procedure clients as enshrined in both the Customer Service Charter and Processes manual.
Continuous business growth through up-selling and cross-selling techniques while engaging customers and generating referrals.
Support on continuous Customer Data Quality campaigns.
Providing support on administrative functions.
Preparation of periodic Reports as required.
Any other duties as and when assigned by the Line Manager.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy
Education
Honours Degree (Hons) (Required)
Skills
Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy Education • Honours Degree (Hons) (Required) ">
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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