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KEY RESPONSIBILITIES /KEY DELIVERABLES

• End to End Handing of Finacle application L2 issues ranging from incident analysis, bug fixes, SIT Testing, UAT support, move to production etc.

• Coordinate with L3 support/ product vendor in case of product bug/enhancement requirement/very complex issues.

• Conduct Finacle customization (document and own all customization done on the core banking system, review of new customization requests. Design, development, and deployment of the same in production per change management processes of the bank)

• Conduct Finacle CBS production application support and maintenance.

• Coordinate permanent resolution of recurring issues and ensure longterm resolution through proper Incident and Problem Management.

• Carry out application automation spanning performance and operational improvements.

• Work with various teams like Infrastructure, development teams to resolve issues, analysis of root cause for complex issues and outages etc.

• Ensure strong stakeholder management skills with focus on continuous service improvement, consistent delivery, and stability of production systems.

• Maintain proper documentation for SOPs, MOPs, Knowledge management and transfer to L1 teams