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Field Credit Collections Officer job at Q-Sourcing Limited | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Field Credit Collections Officer job at Q-Sourcing Limited

Kampala, Uganda

Full-time

Deadline: 

June 9, 2024 at 2:00:00 PM

About the Organisation

Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.

Become a CPA

Job Title

Field Credit Collections Officer job at Q-Sourcing Limited

Job Description

The Field Credit Collections Officer will be responsible for visiting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts.

Duties and Responsibilities

  • Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.

  • Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.

  • Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.

  • Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.

  • Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.

  • Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.

  • Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.

  • Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.

  • Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices

Interview pack

Qualifications and Competencies

  • Bachelor's degree in Business Administration, Finance, or related field preferred.

  • Minimum of 1-2 years of experience in collections, customer service, or field-based roles.

  • Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.

  • Ability to work independently and effectively manage time and resources in a field-based environment.

  • Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.

  • Knowledge of regulatory requirements governing collections activities in Uganda is a plus.

  • Valid driver's license and access to a reliable vehicle preferred

Enroll for CPA Uganda Course

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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