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Kampala, Uganda
Full-time
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Enterprise Banker (Mbale, Hoima, Masindi, Kasese, Mbarara, Soroti and Gulu) job at Absa Bank
ABSA Bank
Job Summary
Primary purpose of the role is Enterprise Banking customer acquisition and service in line with compliance guidelines.
The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.
Make appropriate introductions to the Relationship Manager where Enterprise Banking clients require specialist advice and support.
Act as an integral member of the Business Banking/Retail Team.
Key accountabilities
Market Knowledge and innovation; Sales and Service- 90%
The job holder will be the primary contact for the opening of Enterprise banking accounts, following the Bank’s recruitment policies and procedures.
Grow portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
Determine the products and solutions that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
Proactively generate customer interest in products and services either by face-to-face (in branch and client visits), or telephone contact including following up leads provided by colleagues.
Originate and initiate client credit applications to the commercial credit team in line with the existing Absa Africa SME lending guidelines. Clear delivery of lending decisions, demonstrating ownership of the decision, and exploration of alternative solutions to ensure appropriate matching of client needs is critical.
Conduct customer meetings that have well defined call objectives, desired outcomes and a well-constructed plan.
Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points
Deal with and find solutions to customer complaints
Achieve and seek to exceed all agreed sales and servicing targets.
Be an active member of the Business Banking/Retail team, supporting branch based staff and others in the delivery of excellent customer service.
Strategy and Business Planning; Business Management-10%
Plan a personal campaign of sales activity around promotions or initiatives to meet personal objectives and targets.
Consult customer owners/managers on financial/ credit issues and general business practice/ideas.
Research, create and follow up on a target list for potential new business
Work in close partnership with Relationship Managers, Associate Relationship Managers and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with existing policies/guidelines
Embrace and support the management of change.
Update/maintain Customer Information and Contact History records.
Undertake continuous development of self and proactively share learning with others.
Responsible for recording and maintaining personal performance records.
Control the quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education and experience required
Bachelors in Business Administration, Sales & Marketing, International Business or equivalent
Relevant and adequate experience gained in similar role and environment
ACIB Qualification or equivalent
Knowledge and skills: (Maximum of 6)
Technical Experience and Capability
Essential
A detailed knowledge of the Core set products
For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers
A good knowledge of the products and services available in the SME Banking Sector is also required
Preferred
Knowledge of the ABSA Change Governance Framework
Self-sufficiency in personal management in order to ensure that targets are achieved, through effective planning and monitoring of performance.
Mandatory
General knowledge of the challenges faced by a range of different businesses, and of the environment in which SME businesses operate.
Essential
Outstanding relationship and interpersonal skills
Strong selling and negotiation Skills
Strong Presentation Skills
Relationship Skills
Credit Risk Skills
Team Skills
Communications Skills
Preferred
Commercial/sales focus
Business development
Managing Relationships
Innovative
Adaptability
Active Listening
Analysis and judgement
Training to affect effectiveness in this role
Presentation Skills
Trade and Working Capital
Commercial Skills Development (CSD)
Influencing and Negotiating skills
Note: No segment specific training has been available historically. Generic training in sales and service skills, lending as well as KYC, would be helpful. Segment specific training will be developed to support the role holder in the future.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
